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Victor Rychlicki

@victorrychlicki

Telecom support engineer at Vivint and Safe Haven Security, installing and troubleshooting home security systems.

United States
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At Vivint and Safe Haven Security, I installed and troubleshot home and commercial security and home automation systems. At Vivint, I also coordinated daily schedules, resource logistics, and customer communication.

Earlier, at Digital Equipment Corporation, I led a six-engineer on-site support team and coordinated remote phone and parts-shipping support for nationwide client locations. Across my telecommunications work, I designed network and monitoring solutions and supported deployments for service providers.

Experience

Work history, roles, and key accomplishments

SS

Installation Technician

Safe Haven Security

Oct 2025 - Jan 2026 (3 months)

Installed, troubleshot, and maintained home and commercial security alarm and home automation systems. Installed and troubleshot security cameras and connected devices to customers' Wi-Fi and home networks.

FC

Family Caregiving

Family Caregiving

Oct 2017 - Aug 2024 (6 years 10 months)

Took an extended career pause to manage significant family caregiving responsibilities; returned to full-time technical work in 2024.

EM

Senior Sales & Systems Engineer

Empirix

Aug 2014 - Oct 2017 (3 years 2 months)

Provided direct technical support and project coordination for mobility- and VoIP-monitoring deployments at Tier 1-3 carriers. Served as the point of contact between customer engineering and internal teams, managing multiple concurrent implementations from initiation through deployment.

FC

Senior Pre-Sales Systems Engineering Manager

Fiberzone Communications

Oct 2013 - Mar 2014 (5 months)

Managed technical solution design and project scope for automated fiber-management deployments across test-lab, enterprise, and service-provider markets. Coordinated roadmap input and market research, including Software Defined Networking (SDN), across engineering and customer stakeholders.

Ericsson logoER

Pre-Sales Telecom Systems Engineer

Aug 2006 - Aug 2008 (2 years)

Designed broadband and IP transport infrastructures (ATM, IP, TDM, GPRS, UMTS) for service providers in Japan, South Korea, and Taiwan. Selected by senior executives to take on transport and IP network-design responsibility after Ericsson's acquisition of Redback.

MC

Senior Security Systems Engineer II

Marconi Communications

Aug 2000 - Aug 2005 (5 years)

Designed narrowband, broadband, and access systems for telecommunications service providers, specializing in wireless/mobile IP security. Assessed the security of provider IP wireless infrastructures and designed solutions to update and secure them. Directed a multi-team technical integration project consolidating technologies from several acquired business units into one network architecture.

NN

Pre-Sales Telecom System Engineer

Newbridge Networks

Jan 1999 - Dec 2000 (1 year 11 months)

Managed pre-sales engineering, systems design, post-sales support, upgrades, and system additions for digital wide-area telecommunications systems.

DE

Regional Support Manager, Pre-Sales Systems/Support Engineer

Develcon Electronics

Jan 1998 - Dec 1999 (1 year 11 months)

Provided product technical and design support for LAN/WAN networking products across the eastern United States. Provided pre-sales, post-sales, and engineering support to resellers and solutions integrators.

CO

Network Engineer / Communications Engineer / Corporate IT Support Manager

Consultec

Jan 1996 - Dec 1998 (2 years 11 months)

Dramatically improved desktop support services by redesigning Corporate IT Desktop Support. Designed and implemented network communications systems, including wide area networking and routing. Assessed customers' technology and designed implementation plans for integrating customer and Consultec technology.

DC

On-Site Corporate Technical Account Manager

Digital Equipment Corporation

Jan 1992 - Dec 1996 (4 years 11 months)

Provided hands-on, in-person support to Atlanta-area sites and helped nationwide locations remotely by phone support and parts shipping. Promoted to Team Leader/Manager, leading a 6-engineer on-site team and coordinating remote support for nationwide locations. Built a high-performance team by selecting and training all new employees.

Education

Degrees, certifications, and relevant coursework

DeVry Institute of Technology logoDT

DeVry Institute of Technology

Associate of Applied Science, Electronics Engineering

1987 - 1989

Studied Electronics Engineering at DeVry Institute of Technology from 1987 to 1989.

Tech stack

Software and tools used professionally

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