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Angela Cárdenas

@angelacrdenas

Bilingual customer support and community management specialist helping brands resolve issues fast and grow engaged communities remotely.

Argentina

Message

What I'm looking for

I’m looking for a fully remote, remote-first role in customer support, AI training, or community management—where bilingual communication, fast issue resolution, and careful attention to detail help customers and communities thrive.

I’m a bilingual customer-facing professional with hands-on experience in high-volume service environments. I resolve customer issues efficiently across in-person, chat, and messaging channels, handling escalations with calm, empathy-driven communication and accurate follow-through.

Alongside customer support, I manage communities and create visual content for multiple brands, handling DM/message inquiries across Instagram, Facebook, and LinkedIn. I also support AI training with text evaluation and content review in Spanish and English, and I’m seeking a fully remote role where bilingual communication and attention to detail directly impact customer satisfaction and community growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

Flama Producciones

Dec 2023 - Present (2 years 6 months)

Delivered customer service in a high-volume environment by answering inquiries, making recommendations, and resolving complaints. Managed cash register operations accurately and supported customer retention through rapport-building, upselling, and fast team coordination.

Customer Support Complaint Handling Cash Register Upselling Active Listening Team Coordination

Current

Freelance Community Manager

Current

Various Clients

Jan 2022 - Present (4 years 5 months)

Managed social media accounts for multiple clients, handling content planning, posting, and community engagement across Instagram, Facebook, and LinkedIn. Created brand-aligned visual content using Photoshop, Illustrator, and Canva and coordinated remotely with clients asynchronously via messaging.

Social Media Management Content Planning Community Engagement Community Moderation Instagram Marketing Facebook Marketing social media engagement Photoshop Illustrator

Cashier and Support Agent

Neverland

Sep 2023 - Dec 2023 (3 months)

Supervised and assisted customers in an entertainment venue, resolving issues on the spot. Managed cash transactions, handled escalations calmly, and maintained a positive customer experience in dynamic conditions.

Customer Service Cash Transactions Escalation Handling Customer Experience Team Collaboration

Waitress and Customer Care

Chao Belgrano

Apr 2023 - Aug 2023 (4 months)

Provided attentive, friendly service in a high-volume restaurant setting. Coordinated order accuracy between front-of-house and kitchen teams and resolved service issues quickly with consistently positive feedback.

Customer Service High Volume Customer Experience Escalation Handling