Leomary Arocha
@leomaryarocha
Virtual Assistant delivering responsive customer support and social media operations for remote teams.
What I'm looking for
I’m a Community Manager with 6+ years of experience supporting customers, administrative operations, and remote workflows. I’m proactive, organized, and detail-oriented, with a strong focus on clear digital communication and reliable follow-through.
In my most recent role, I managed social media accounts and customer communication across Instagram, Facebook, and WhatsApp. I coordinated content posting and product promotions, supported order tracking and customer follow-ups, and contributed to in-person events and direct sales activities.
Earlier, I worked as a Community Manager across Latin America, building content calendars, scheduling posts, and supporting digital communication strategies and campaigns. I also moderated online communities, handled customer interactions, and created written social media content while managing multiple client accounts simultaneously.
I bring a bilingual communication advantage through Spanish (native) and English (intermediate), and I’ve supported both event operations and brand presence in different markets. I earned a Bachelor’s Degree in Modern Languages from Arturo Michelena University, and I’m energized by fast-paced environments where I can multitask and keep teams and communities moving.
I’m looking to expand my abilities to the Virtual Assistant role, although I’m new to this position, I’m willing to learn and combine the skills gained throughout the years to deliver the best performance for your company.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Community Manager
Yume Store
Jan 2021 - Jan 2025 (4 years)
Managed social media accounts and handled customer communication via Instagram, Facebook, and WhatsApp. Coordinated content posting and promotions, supported order tracking and follow-ups, and assisted with in-person events and direct sales.
Community Manager
Ulee Creative Agency
Dec 2015 - Dec 2018 (3 years)
Managed social media accounts for clients across Latin America by creating content calendars and scheduling posts. Developed digital communication strategies, moderated communities, handled customer interactions, and created written social media content for multiple accounts.
Administrative Staff / Community Manager
Nunas Kpop Convention
Dec 2016 - Dec 2017 (1 year)
Provided operational and administrative support for events, including assisting participants and coordinating with vendors and stores. Managed event-related social media communication, resolved customer inquiries, and supported logistics and general coordination.
Community Manager
Arkiprint Large Format Printing Company
Dec 2015 - Dec 2016 (1 year)
Managed social media accounts for the Catalonia branch and provided online customer support in Spanish and Catalan. Created localized content for the Spanish market and supported promotional campaigns and communication strategies.
Education
Degrees, certifications, and relevant coursework
Universidad Arturo Michelena
Bachelor’s Degree, Modern Languages
2012 - 2017
Bachelor’s degree in Modern Languages from Universidad Arturo Michelena from 2012 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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