Open to opportunities

Hildana Gebreegziabher

@hildanagebreegziabhe

Healthcare patient access and coding professional who resolves high-volume customer needs with HIPAA-compliant accuracy.

United States

Message

What I'm looking for

I’m looking for a healthcare-focused role where I can use patient access, insurance verification, and billing support skills to solve problems quickly, stay compliant with HIPAA, and contribute to smooth, high-quality patient experiences in a fast-paced team.

I’m a detail-oriented patient access and healthcare support professional with experience across call center operations, insurance verification, billing support, collections, and remote medical coding. In my current UF Health role, I assist patients with appointment scheduling and registration, verify insurance, update demographics, and handle coverage and billing questions while maintaining accurate records under HIPAA guidelines.

Before that, I worked as a Collection Specialist at Citi Bank, contacting customers for past-due accounts, reviewing account history, and negotiating payment arrangements while documenting activity in banking systems and adhering to compliance standards. Earlier, as a Certified Coder at Molina Health, I reviewed medical records to assign accurate diagnosis and procedure codes, validated claim details and supporting documentation, corrected coding discrepancies, and communicated documentation concerns to the right teams.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Representative

Current

UF Health

Jun 2023 - Present (2 years 11 months)

Assisted patients with appointment scheduling, registration, insurance verification, and healthcare service inquiries. Maintained accurate patient records in electronic systems while handling billing questions and protecting confidential information under HIPAA.

Patient Access Appointment Scheduling Insurance Verification HIPAA compliance Medical Billing Support Data Entry CRM Systems Confidentiality

Collection Specialist

Citi Bank

Jan 2022 - May 2023 (1 year 4 months)

Contacted customers regarding past-due accounts, balances, payment options, and account resolution. Reviewed account history, verified customer information, documented collection activity, and negotiated payment arrangements in line with compliance and financial regulations.

Collections Customer Outreach & Compliance Banking Systems Documentation Sensitive Case Handling Account Resolution

Certified Medical Coder

Molina Health

Oct 2019 - Dec 2021 (2 years 2 months)

Reviewed medical records and assigned accurate diagnosis and procedure codes based on documentation and coding guidelines. Verified claim details and supporting documentation for completeness, corrected coding errors, and communicated discrepancies while maintaining HIPAA and company coding standards.

Medical Coding Diagnosis Coding HIPAA compliance Documentation Discrepancies Patient Information Verification

Customer Service Representative

GC Services

Jun 2018 - Sep 2019 (1 year 3 months)

Handled inbound and outbound customer calls to address account questions, billing concerns, and service requests. Resolved issues by reviewing account details, processing payments, updating account information, and documenting call outcomes in customer management systems.

Customer Service Outbound Calling Billing Support Account Resolution Payment Processing Updating Information Customer Management Escalation Handling