Aneke Chinwendu
@anekechinwendu
IT support professional troubleshooting mobile devices and restoring firmware; seeking remote technical support roles.
IndonesiaWhat I'm looking for
At Wends Comms, I manage a retail and wholesale mobile phone and accessories business, coordinating purchasing, suppliers, orders, sales, and customer service.
I supervise two employees and handle customer enquiries, product recommendations, negotiations, and follow-up.
In my technical support work, I troubleshoot mobile-phone software problems and assist with device setup, software installation, restoration, and firmware flashing. I also help resolve account-access or unlocking issues where authorized, explaining technical steps in practical language.
I've completed Coursera’s Technical Support Fundamentals course and am working toward the Google IT Support Professional Certificate. I hold a B.Sc. in Business Administration from the University of Nigeria, Nsukka.
Experience
Work history, roles, and key accomplishments
Business Owner / Operations & Customer Support
Wends Comms
Jan 2016 - Present (10 years 10 months)
Managed day-to-day operations of a retail and wholesale business selling mobile phones and accessories, including procurement, supplier negotiations, customer orders, and team supervision.
Commerce Teacher (NYSC)
National Youth Service Corps
Aug 2014 - Jul 2015 (11 months)
Supported SS3 students in Commerce and helped conduct tests and examinations.
Receptionist
Southgate Hotels
Jan 2014 - Jul 2014 (6 months)
Checked guests in and out, managed bookings, and responded to questions about hotel services. Handled guest requests and complaints professionally.
Mobile-Phone Software Troubleshooting
Technical Support Experience
Troubleshoot mobile-phone software problems, assist with software restoration and firmware flashing, and support device setup and account access issues.
Education
Degrees, certifications, and relevant coursework
Coursera
Google IT Support Professional Certificate, Information Technology
Currently pursuing the Google IT Support Professional Certificate.
Noble Computer Institute
Diploma, Secretarial Studies
2013 - 2013
Grade: Distinction (3.53)
Completed a Diploma in Secretary Conversion Course with Distinction (3.53) from January to July 2013.
University of Nigeria, Nsukka
Bachelor of Science, Business Administration
2008 - 2012
Pursued a Bachelor of Science in Business Administration from 2008 to 2012.
Dennis Memorial Grammar School
West African School Certificate, General Studies
2002 - 2008
Earned the West African School Certificate from 2002 to 2008.
Coursera
Technical Support Fundamentals, Information Technology
Completed the Technical Support Fundamentals course.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
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