Donny J Sumarna

Managed house call scheduling for technical repairs, optimized data workflows, handled customer complaints, prepared price lists, and supervised finance and business development.

Set up and managed IT infrastructure including networking and devices, supervised maintenance, and assisted finance with monthly reports.

Maintained computer systems, assisted with PMS software, authored IT bulletins, designed promotional materials, managed website and OTA integration, trained staff, operated CCTV, and served on MOD roster.

Coordinated service dispatch, structured technical priorities, addressed escalated client issues, and oversaw finance, accounting audits, and marketing.

Conducted data research, supervised daily administrative tasks, and maintained business directories.

Set up company rules and compliance, managed recruitment and interviews, supervised employee administration and office operations, and handled corporate finance.

Executed software installations, hardware repairs, workshop quality control, and on-site client assistance.

Managed receptionist operations, HR administration, and electronic banking customer requests via Hexagon system.

Executed guest registration, financial check-out procedures, and resolved client relations issues.

Completed a 3-year Diploma program in Rooms Management, graduating with both academic and national certifications.