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Dhafinur Razzaq

@dhafinurrazzaq

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IT Support Officer at LKC Dompet Dhuafa supporting 50 users, with QA training in API testing and Cypress automation.

Indonesia

Message

At LKC Dompet Dhuafa, I provide technical support to approximately 50 central-office users, handling hardware, software, and basic network issues. I also manage 10–15 support tickets monthly and install, configure, and maintain software.

I completed Sanbercode's Quality Assurance Bootcamp, covering test case design, API testing with Postman, basic SQL, and Cypress automation. Earlier, I supported users at Trapo Indonesia and assisted with IT asset inventory and internal procedure documentation as an intern.

Experience

Work history, roles, and key accomplishments

Current

Officer IT

Current

LKC Dompet Dhuafa

Jun 2024 - Present (2 years 5 months)

Provide technical support for approximately 50 central-office users across hardware, software, and basic network issues. Handle 10–15 support tickets monthly and operate Zoom sessions for online training and seminars.

hardware troubleshooting Software Troubleshooting Networking Fundamentals Remote Support Software Installation Configuration Zoom

IT Support Staff

Trapo Indonesia

Nov 2023 - Jun 2024 (7 months)

Installed, configured, and tested software to prepare devices for operational use. Managed support requests through ticketing systems and phone communication to resolve technical problems.

Software Installation Configuration Testing Ticketing Systems Troubleshooting Hardware Software Networking Fundamentals

Intern IT Support

Trapo Indonesia

Aug 2023 - Nov 2023 (3 months)

Assisted with technical support requests, IT asset inventory, and documentation of internal procedures.

Technical Support Asset Inventory Documentation

Admin E-Commerce

Tukura.Com

May 2019 - Jul 2023 (4 years 2 months)

Managed marketplace product listings, pricing, descriptions, and images to maintain accurate product information. Processed customer inquiries and orders while coordinating with inventory and logistics teams.

Ecommerce Product Listing Customer Service Inventory Management Logistics Coordination

Education

Degrees, certifications, and relevant coursework

Sanbercode

Quality Assurance Bootcamp, Quality Assurance

2026 - 2026

Completed the Quality Assurance Bootcamp by Sanbercode from August 31 to September 27, 2026, covering SDLC/STLC, test planning, test case design, bug reporting, API testing, basic SQL, and Cypress automation.