Open to opportunities

Amanda Sanchez

@amandasanchez898

I resolve complex customer issues, improve support workflows, and coach teams across high-volume remote service operations.

United States

Message

What I'm looking for

I'm looking for a customer support, customer success, technical support, or operations role where I can resolve complex issues, improve processes, coach teammates, and help deliver exceptional customer experiences.

At Louis Vuitton, I managed 100+ daily customer interactions across chat, email, and phone while resolving complex order, shipping, repair, return, payment, and delivery escalations. I also supported platform beta and production testing, identifying workflow issues and improving user adoption.

I've spent 20+ years building long-term client relationships and running customer-facing operations. I train and coach teammates, conduct quality assessments, create support templates, maintain detailed CRM documentation, and collaborate with retail, logistics, repair, and leadership teams to deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Client Services Specialist

Louis Vuitton

Oct 2020 - Apr 2025 (4 years 6 months)

Managed 100+ customer interactions daily via chat, email, and phone in a remote environment. Served as a trusted resource for complex escalations, trained new hires, and performed quality assessments to improve support consistency.