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Andrés perdomo

@andrsperdomo

Adaptable technical-support specialist and artist delivering meticulous customer service and problem-solving.

Colombia
Message

What I'm looking for

I'm seeking a customer-facing technical support role where I can apply troubleshooting, remote support, and communication skills within a collaborative team that values learning and quality service.

I am an adaptable technical support specialist and artist with experience delivering first-class results across retail tech support, travel services, call centers, and education. I consistently meet deadlines and elevate customer satisfaction through diligent problem-solving, clear communication, and strong product knowledge.

At Best Buy I managed installations, remote troubleshooting, and explained technical concepts to non-technical customers; earlier roles at FedEx, Cheap Caribbean, and Concentrix sharpened my ticketing, reservation management, and customer-relations skills. As an art teacher I developed creative lesson plans and taught digital and traditional arts, blending technical proficiency with educational experience to train and support users and learners.

Experience

Work history, roles, and key accomplishments

Best Buy logoBB

Technical Support Representative

Best Buy

Jun 2023 - Dec 2023 (6 months)

Maintained high product knowledge to resolve technical queries and configured computer systems and networks to ensure seamless integration and minimal disruption. Provided remote troubleshooting via email, phone, and live chat and installed hardware and software to meet user needs.

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica de Pereira logoUP

Universidad Tecnológica de Pereira

Bachelor of Arts, Art and Education

Activities and societies: Languages: English (C1); Spanish (C2)

Completed a Bachelor of Arts in Art and Education at Universidad Tecnológica de Pereira, graduating in 2018.

Tech stack

Software and tools used professionally

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Andrés perdomo - Technical Support Representative - Best Buy | Himalayas