Andrés perdomo
@andrsperdomo
Adaptable technical-support specialist and artist delivering meticulous customer service and problem-solving.
ColombiaWhat I'm looking for
I am an adaptable technical support specialist and artist with experience delivering first-class results across retail tech support, travel services, call centers, and education. I consistently meet deadlines and elevate customer satisfaction through diligent problem-solving, clear communication, and strong product knowledge.
At Best Buy I managed installations, remote troubleshooting, and explained technical concepts to non-technical customers; earlier roles at FedEx, Cheap Caribbean, and Concentrix sharpened my ticketing, reservation management, and customer-relations skills. As an art teacher I developed creative lesson plans and taught digital and traditional arts, blending technical proficiency with educational experience to train and support users and learners.
Experience
Work history, roles, and key accomplishments
BBTechnical Support Representative
Best Buy
Jun 2023 - Dec 2023 (6 months)
Maintained high product knowledge to resolve technical queries and configured computer systems and networks to ensure seamless integration and minimal disruption. Provided remote troubleshooting via email, phone, and live chat and installed hardware and software to meet user needs.
FETicket Agent
FedEx
Feb 2022 - Aug 2022 (6 months)
Managed customer inquiries and complaints with professionalism to drive resolution and satisfaction; monitored local events to forecast impacts on demand calendars.
CCTravel Assistant
Cheap Caribbean
Mar 2021 - Sep 2021 (6 months)
Coordinated travel arrangements and processed transactions via VMware, maintaining accurate reservation records and documentation to ensure seamless itineraries.
COResolved customer service issues promptly to maximize satisfaction and monitored satisfaction metrics to identify trends and improve performance.
Art Teacher
Establecimiento Penitenciario de Mediana Seguridad
Feb 2018 - Jul 2018 (5 months)
Delivered art instruction and constructive feedback, collaborating with colleagues to integrate art across curricula and motivate students through peer learning and experimentation.
Art Teacher
Escuela Educativa La Badea
Jan 2017 - Nov 2017 (10 months)
Planned and delivered art lessons using creative techniques, managed supplies to avoid shortages, and fostered students' artistic and emotional development.
Education
Degrees, certifications, and relevant coursework
UPUniversidad Tecnológica de Pereira
Bachelor of Arts, Art and Education
Activities and societies: Languages: English (C1); Spanish (C2)
Completed a Bachelor of Arts in Art and Education at Universidad Tecnológica de Pereira, graduating in 2018.
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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