MAY GÒMEZ
@maygmez
Dedicated travel coordinator with extensive customer service experience.
What I'm looking for
I am a passionate and skilled Travel Coordinator with a proven track record in customer service and travel management. During my tenure at Assist Card, I assisted customers with flight and hotel bookings, travel insurance, and other travel-related services, ensuring that all details and requirements were meticulously met. My ability to develop and maintain relationships with travel suppliers allowed me to provide clients with the best travel options and deals, enhancing their overall experience.
In addition to my role in travel coordination, I have gained valuable experience in IT support and technical editing. As an IT Specialist at WITHIN.CO, I provided comprehensive IT support services, including onboarding and offboarding processes, and managed various administrative tasks using tools like Slack, Jira, and Google Workspace. My technical expertise was further honed during my time as a Technical Editor at DreamHost, where I provided technical support for web hosting services and troubleshooting.
Fluent in both English and Spanish, I pride myself on my ability to communicate effectively and connect with diverse clients. I am an energetic team player with top-notch organizational skills, dedicated to ensuring optimal customer satisfaction in every interaction.
Experience
Work history, roles, and key accomplishments
IT Specialist
WITHIN.CO
Mar 2023 - Aug 2023 (5 months)
Provided IT support services including administration of Slack, Jira, Google Workspace, and Microsoft Office. Managed onboarding and offboarding processes for employees.
Technical Editor
DreamHost
Dec 2020 - Aug 2023 (2 years 8 months)
Provided technical support via chat and voice for services including DNS, email troubleshooting, and Wordpress error resolution. Managed billing queues and SSL certificate inquiries.
Technical Advisor
Sutherland/Google
Nov 2019 - Dec 2020 (1 year 1 month)
Provided technical support for Google Workspace services including G Suite, email troubleshooting, and domain registration. Assisted users with Google Drive and other applications.
Travel Coordinator
Assist Card
Dec 2018 - Jul 2019 (7 months)
Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services. Coordinated travel arrangements while ensuring customer satisfaction and developed relationships with travel suppliers for optimal options.
Education
Degrees, certifications, and relevant coursework
Universidad de la Salle
Modern Languages
Activities and societies: Energetic team player with topnotch organizational skills.
Specialized in facilitating customer satisfaction by connecting and communicating fluidly. Fluent English and Spanish speaker enthusiastic about ensuring optimal customer service.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Interested in hiring MAY?
You can contact MAY and 90k+ other talented remote workers on Himalayas.
Message MAYFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
