Open to opportunities

Camilo Bernal

@camilobernal

Message

I deliver bilingual customer and technical support across high-volume calls, chats, and travel bookings.

Colombia

Message

What I'm looking for

I'm seeking an entry-level customer service or technical support role where I can provide bilingual assistance, resolve customer issues, and work effectively in a fast-paced environment.

I've supported customers in Spanish and English through high-volume calls and chats, resolving technical and service inquiries under pressure.

In my call center role, I achieved 90% customer satisfaction, kept average handle time below target, and reduced escalations by 15% through first-contact resolution.

As a Travel Agency Intern at A&D Representaciones Mayoristas en Turismo, I assisted more than 30 clients weekly with flight, hotel, and package bookings via phone, chat, and email. I provided bilingual support to international customers with zero complaints.

I also hold a Cabin Crew Member Certification and bring training in customer service, communication, tourism, hotel management, leadership, and productivity.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Call Center

Handled inbound and outbound calls and chats in Spanish and English for technical support and service inquiries. Achieved 90% customer satisfaction and reduced escalations by 15%.

Customer Service Technical Support Bilingual Support Conflict Resolution De escalation High Volume Calls CRM Systems

Travel Agency Intern

A&D Representaciones Mayoristas en Turismo

Assisted 30+ clients weekly with flight, hotel, and package bookings via phone, chat, and email. Provided bilingual support to international customers, ensuring clear communication and zero complaints.

Travel Booking Bilingual Support Customer Service Communication Skills