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Andrey Alekseev

@andreyalekseev

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Technical support specialist skilled in payments, API troubleshooting, and AI automation.

Russian Federation

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What I'm looking for

I seek a remote role where I can manage payments and transaction troubleshooting, apply AI automation, work with APIs and CRMs, and grow in FinTech or iGaming teams that value data-driven support and reliable SLA performance.

I am a technical support specialist with nearly three years of experience across FinTech, iGaming, and digital marketing sectors, focused on payment systems and transaction analysis.

I maintain high-availability payment operations, perform deep transaction and log analysis, and escalate issues with clear technical diagnostics using HAR files and CRM/admin panels.

I have hands-on experience with PayPal and cryptocurrency transactions, basic SQL querying, understanding of GET/POST/PUT API methods, and I regularly use Excel and Google Sheets to compile performance reports.

I leverage advanced prompt engineering and AI-driven automation to streamline workflows, adapt content trends for social platforms, and consistently meet SLA-driven support requirements.

Experience

Work history, roles, and key accomplishments

L2 Support Engineer

iGaming Project

Sep 2025 - Dec 2025 (3 months)

Maintained uninterrupted operation of payment systems in a high-load iGaming project and performed deep transaction analysis, escalating complex issues after HAR file and log diagnostics.

Payment Systems Transaction analysis CRM Escalation Management

Technical Support Specialist

Digital Marketing / Content

Feb 2023 - Apr 2025 (2 years 2 months)

Resolved complex technical issues and managed PayPal and cryptocurrency client settlements while using AI-driven automation and compiling performance reports in Excel and Google Sheets.

Technical Support Payment Processing PayPal Cryptocurrency Automation Prompt Engineering Excel Google Sheets CRM

FinTech Support Specialist

T-Bank (Tinkoff)

Oct 2022 - Dec 2022 (2 months)

Provided remote consultations on banking products, conducted anti-fraud checks, and managed client documentation within bank regulations while meeting strict SLA targets in high-load CRM systems.

Documentation CRM SLA Management Transaction analysis Remote Support