Ainur Akhmedianov

Technical support for users and troubleshooting of technical issues.
Investigation and analysis of complex technical cases.
Troubleshooting issues related to services, applications, and user access.
Working with APIs and using Postman for API testing and troubleshooting.

Analysis of technical information and system responses to identify possible causes of issues.
Working with Help Desk and t

Provided technical support and troubleshooting for users, investigating complex cases and working with APIs and Postman. Managed tickets, documented incidents, and escalated issues via Jira while ensuring SLA compliance.

Provided customer support for individual clients in English via chat and email
Handled customer requests without sales or cold calls
Performed back-office operations: verification and support of transactions and applications
Worked with internal documentation and operational regulations
Managed tickets in Zendesk / Helpdesk: classification, prioritization, SLA control
Escalated issues and collabor

Diagnosed network and technical issues for end users
Used traceroute and basic networking tools
Worked with incidents and service requests in Helpdesk systems
Documented solutions and escalated tasks to engineers via Jira

Supported premium clients of the service
Processed customer requests in chats and internal systems
Performed back-office tasks: request handling and coordination
Organized travel arrangements, bookings, and correspondence
Communicated with international users in English
Managed and tracked tickets in Zendesk with SLA compliance

Worked with booking platforms: Airbnb, Booking.com, Hostelworld, Hotels.com
Managed guest check-in, accommodation, and apartment allocation
Communicated with guests in English and Turkish
Resolved organizational and daily operational issues

Pursuing a degree in Cybersecurity with an expected graduation in 2029.

Studied Economics in an Intensive English Program, but did not complete the degree.