Veronika Martynko

Owned technical investigations of production incidents in a FinTech platform, reproducing failures and isolating issues across frontend, backend, API, configuration, data, and integration layers. Analyzed logs, traced REST API/JSON flows, reconciled data with SQL and Metabase, and prepared engineering-ready escalations.

Supported international iGaming products through LiveChat and email, handling account, platform, gameplay, bonus, verification, deposit, and withdrawal cases. Performed initial investigation of account and transaction issues, resolved standard cases within L1 procedures, and tracked escalations through resolution.

Handled technical incidents and service requests through ticketing systems, email, and internal communication channels. Performed incident triage, diagnosed authentication and authorization issues, managed user-account lifecycle and RBAC, and prepared structured escalations.

Configured and supported NextBot AI bots for client implementations, integrating with Bitrix24, amoCRM, Avito PRO, JivoSite, Telegram, WhatsApp, and web widgets. Troubleshot API integrations and cross-service interactions, localized failures, and validated end-to-end flows.

Handled user requests through support systems, email, and gaming platforms. Investigated account, access, in-game purchase, and service-functionality issues, classified requests, and prepared technical cases for development teams.

Supported marketplace users with platform functionality, rules, transactions, orders, and operation statuses. Investigated account, payment, and order-status issues, handled high-volume written support under SLA, and identified complex cases for escalation.

Developed and maintained web tools and internal automations with Python and JavaScript. Integrated OpenAI API and external APIs, designed prompts and structured outputs, and built scripts for data processing.

Evaluated AI/ML data, search results, and content against quality standards. Analyzed relevance, classification accuracy, and alignment with user intent, and performed quality control at scale.

Designed, developed, and launched a corporate website using Python/Django, HTML/CSS, and SQL. Deployed the project to hosting, configured the domain, and maintained the production environment.

Studied Linguistics with a focus on Translation and Interpreting, completing in 2023.