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Vladislav Plotnikov

@vladislavplotnikov

Message

Bilingual FinTech support professional specializing in KYC/AML and onboarding.

Indonesia

Message

What I'm looking for

I am seeking a remote FinTech role focused on KYC/AML, technical onboarding, and customer success where I can drive compliance, improve processes, and deliver high-quality support.

I am a bilingual (Russian/English C2) FinTech and support professional with over seven years of experience working in remote-first, global environments. I specialize in financial operations, KYC/AML compliance, technical onboarding for SaaS platforms, and resolving complex customer and platform issues.

I have a proven track record of executing AML protocols, performing thorough KYC and identity verifications, facilitating onboarding programs, and improving customer satisfaction through proactive technical troubleshooting and process improvements. I thrive in collaborative cross-functional teams and am passionate about delivering outstanding service in technical and financial sectors.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Pocket Investments LLC

Aug 2023 - Present (2 years 4 months)

Execute AML protocols, perform KYC checks (ID, selfies, bank statements, card validation), and analyze client trading to detect suspicious activity while resolving complex financial and platform support inquiries.

AML KYC Fraud Detection Financial Operations Technical Support Ticketing Systems

Customer Support Specialist

ApprovalMax

May 2022 - Jun 2023 (1 year 1 month)

Provided international customer support via email, chat, and VOIP, collaborated with cross-functional teams to resolve complex technical issues, and conducted product research and testing to improve support quality.

Customer Support VoIP Cross Functional Collaboration Technical Troubleshooting Product Testing Jira Freshdesk Process Improvement

Senior Onboarding Specialist

Route4Me

Jul 2019 - Dec 2021 (2 years 5 months)

Led customer onboarding sessions, developed self-service onboarding programs to streamline integrations, and provided technical support across varied use cases to improve adoption and satisfaction.

Onboarding Customer Training SaaS Implementation Technical Support & Customer Success

Customer Support Representative

VDesk Ltd

Aug 2018 - Aug 2019 (1 year)

Served as virtual assistant and support representative for Basemaxx and Ziimaxx platforms, resolving customer inquiries and ensuring timely, courteous solutions to issues.

Virtual Assistance Customer Support Ticketing Client Communication Platform Support CRM

Mathematics & Physics Teacher

Rayong English Programme School

Jun 2017 - Mar 2018 (9 months)

Developed and delivered advanced mathematics and physics curricula in English, analyzed student performance data, and implemented remedial programs to improve comprehension of complex concepts.

Curriculum Development Data Analysis Classroom Management English Instruction

Front Desk Receptionist

Twenty8 Inn

Jan 2010 - Jul 2011 (1 year 6 months)

Managed night-shift front desk operations including reservations, guest accounts, and financial records while resolving guest inquiries to maintain high customer satisfaction.

Front Desk Operations Reserving Cash Handling Conflict Resolution Hospitality