shroomzz User
@shroomzz
Technical support specialist in FinTech, specializing in integration/API troubleshooting, SLAs, and incident investigation.
Russian FederationWhat I'm looking for
I’m a Technical Support Specialist with 4 years 1 month of experience supporting FinTech and high-load systems. I focus on integration and connection services, trading terminals, and the practical work that keeps production stable.
In my most recent role as Exchange Technical Support Specialist (L2), I oversaw testing of integrations for leading Russian brokers and supported MOEX Trade trading terminals and integrations via ISS MOEX (API). I analyzed logs, participated in incident investigations, worked with exchange databases (SQL), and collaborated closely with development and infrastructure teams—achieving 99.1% SLA and 98.36% agreement rate over the past year.
Previously at LEON, I handled troubleshooting and escalations, performed KYC checks and anti-fraud measures, and resolved payment issues while supporting users via chat, email, and phone. Earlier, as a call center operator for Great American Insurance, I guided customers through insurance product terms and claims under strict service quality standards.
Experience
Work history, roles, and key accomplishments
Exchange L2 Support Specialist
Moscow Exchange
Feb 2025 - Present (1 year 4 months)
Oversaw testing of broker integrations and connection services, reducing production incidents. Supported MOEX Trade terminals via ISS MOEX APIs and improved SLA performance to 99.1% with a 98.36% agreement rate.
Technical Support Specialist
LEON
Dec 2023 - Jan 2025 (1 year 1 month)
Troubleshot technical issues, escalated complex cases, and handled user support via chat, email, and phone. Performed KYC checks, anti-fraud measures, and resolved payment-related issues.
Insurance Call Center Operator
Great American Insurance
Feb 2022 - Aug 2023 (1 year 6 months)
Advised customers on insurance products and terms and assisted with the insurance claims process. Provided support following scripts and strict service quality standards via phone.
Education
Degrees, certifications, and relevant coursework
MIREA - Russian Technological University
Bachelor's degree, Software Engineering
Earned a bachelor's degree in Software Engineering at MIREA (Russian Technological University).
Availability
Location
Russian FederationAuthorized to work in
Job categories
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