NGNikolas Gr
@nikolasgr
Customer support specialist with strong technical troubleshooting and multilingual communication skills.
Russian FederationWhat I'm looking for
I am a customer support specialist with hands-on experience in live chat, email support, and technical escalation, having worked in both fintech and gaming/crypto environments. I consistently resolve user issues, document cases in ticketing systems, and collaborate with technical teams to improve support workflows.
At Softswiss in Tbilisi I provided real-time chat support, assisted operators, and coordinated with engineering to handle complex incidents. Previously at Raiffeisen Bank in Stavropol I conducted phone, email, and chat diagnostics, advised clients on application functions, and managed KYC- and login-related problems.
I bring practical knowledge of Zendesk CRM, API basics, Telegram/Discord community moderation, Excel/Sheets, and KYC processes, and I am eager to contribute to a strong team as a Russian-speaking customer support specialist.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Softswiss
Apr 2022 - Oct 2025 (3 years 6 months)
Provided live chat, email, and operator technical support for customers, resolving technical issues and escalating complex cases to engineers; improved response handling and coordinated with technical teams.
Application Support Specialist
Raiffeisen Bank
Jan 2019 - Feb 2022 (3 years 1 month)
Diagnosed and resolved user technical problems via phone, email, and chat, documented requests in a ticketing system, and escalated complex issues to developers while tracking support metrics for quality improvements.
Education
Degrees, certifications, and relevant coursework
RARussian Presidential Academy of National Economy and Public Administration
Bachelor of Science, Management
2014 - 2019
Activities and societies: Studied customer support, technical troubleshooting, API basics, CRM (Zendesk), Excel/Sheets, and community moderation.
Completed a Bachelor of Science in Management with coursework in customer support, technical troubleshooting, and KYC processes.
Availability
Location
Russian FederationAuthorized to work in
Job categories
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