Robert Fisher
@robertfisher1
Experienced IT technician and help-desk lead skilled in troubleshooting, system upgrades, and team mentorship.
United StatesWhat I'm looking for
I am an experienced IT technician with a proven track record in desktop support, help-desk leadership, and system administration. I specialize in troubleshooting hardware and software issues, re-imaging systems, and managing large Windows upgrades.
At DETR I served as an IT Technician III and Help Desk lead, resolving complex user issues, managing tickets with Track It, and updating over 200 computers from Windows 10 to Windows 11. I also administered teleconferencing technology and mentored junior technicians.
Previously, I provided customer support using Zendesk and Salesforce, installed and maintained LAN systems, and created user documentation and training to improve end-user proficiency. I have design experience as a Lead Graphic Designer, where I integrated AI tools into workflows and produced marketing materials.
My background includes disciplined leadership from military service as a Munition Systems Expert in the U.S. Air Force, strong process-optimization skills, and certifications in computer networking and repair. I bring attention to detail, a customer-focused mindset, and a commitment to operational efficiency.
Experience
Work history, roles, and key accomplishments
IT Technician III
Nevada Department of Employment, Training, and Rehabilitatio
Jan 2024 - Jan 2025 (1 year)
Led help desk operations delivering advanced desktop and remote support, re-imaged and upgraded 200+ PCs from Windows 10 to Windows 11, and mentored junior technicians to improve ticket resolution time and system reliability.
IT Customer Support
Sprintray
May 2021 - Jan 2023 (1 year 8 months)
Provided LAN installation and hands-on hardware/software support, managed support tickets via Zendesk and Salesforce, and conducted user training to reduce downtime and improve end-user satisfaction.
Lead Graphic Designer
The Sign Shop
Oct 2019 - May 2021 (1 year 7 months)
Led design projects and asset management, integrated AI tools to streamline production, and produced marketing materials that maintained brand consistency across channels.
UFMunition Systems Expert
United States Air Force
Feb 2006 - Aug 2010 (4 years 6 months)
Maintained and led maintenance of munition systems, implemented preventive maintenance protocols, and trained junior personnel to uphold safety and operational readiness.
Education
Degrees, certifications, and relevant coursework
CCCollege of the Canyons
Associate of Arts, 3D Design
Completed an Associate's program in 3D Design focused on digital modeling and design techniques.
Computer Career Connections
Certificate, Computer Networking
Completed a certificate in IT Computer Networking and Repair in May 2007.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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