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AP@andrewparrish
Strategic Ops & Security Leader with 15+ years of experience.
United StatesI am a Strategic Operations and Security Leader with over 15 years of experience driving growth, safety, and team excellence. My expertise lies in CRM and operations, where I have successfully implemented Salesforce and HubSpot strategies to enhance customer retention and operational efficiency. I have a proven track record of surpassing sales targets and earning recognition for my contributions to team performance and customer satisfaction.
Throughout my career, I have consulted for numerous independent businesses, providing guidance on operational setup, compliance planning, and workflow optimization. My leadership has resulted in significant improvements in accountability and operational risk reduction. I am passionate about fostering a culture of excellence and continuous improvement within teams, ensuring that we not only meet but exceed our goals.
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Work history, roles, and key accomplishments
CarMax
Mar 2022 - Present (3 years 8 months)
Drove 20 percent increase in customer retention through CRM-based lead tracking and personalized follow-ups using Salesforce. Surpassed sales targets for 3 consecutive years, earning Director’s and President’s Club recognition.
Self Employed
Feb 2018 - Mar 2022 (4 years 1 month)
Consulted for 10+ independent businesses and startups, supporting launch strategies, operational setup, compliance planning, and SOP development for 1099-based operations and small retail/service firms. Oversaw daily operations across 8–12 locations, managing inventory, fulfillment, and regulatory compliance while optimizing workflows to ensure sustainable growth and reduce operational risk.
Payless
Feb 2013 - Feb 2018 (5 years)
Oversaw 500K plus in store operations, driving 15 percent year-over-year revenue growth. Hired, trained, and coached teams to improve productivity, compliance, and accountability.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Criminal Justice
2012 - 2015
Studied Criminal Justice.
Software and tools used professionally
United StatesYou can contact Andrew and 90k+ other talented remote workers on Himalayas.
Message Andrew
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