Open to opportunities

Andrew Fellhauer

@andrewfellhauer

Message

Customer-focused service and sales operations professional driving organizational results.

United States

Message

What I'm looking for

I seek roles where I can resolve customer and vendor issues, improve processes, train teams, and contribute to sales growth in a collaborative, results-driven environment.

I am a customer-focused service and sales operations professional with progressive experience at RoadRunner Recycling and prior roles in fulfillment, warehousing, and customer service. I consistently manage high-volume ticket queues and coordinate with vendor partners to resolve diverse service issues.

I have a track record of generating new business through territory research and multi-channel prospecting, booking meetings for outside sales teams, and training and developing new hires across multiple departments.

My strengths include relationship management, problem solving, vendor management, and clear client communication, supported by hands-on experience in sales, vendor and customer service, fulfillment processes and event/ticket operations.

I bring a practical, results-driven approach to operations, service and sales, and I aim to deliver efficient problem resolution, improve processes, and support team development wherever I work.

Experience

Work history, roles, and key accomplishments

Current

Vendor Service Representative II

Current

RoadRunner Recycling

Jun 2025 - Present (9 months)

Manage a queue of 25+ service tickets across 15 categories, resolve vendor-related customer issues, coordinate scheduling across platforms, and assist in training new hires to improve service resolution.

Vendor Management Customer Service Scheduling coordination Ticketing Systems Training Communication Multitasking

Vendor Service Representative

RoadRunner Recycling

Nov 2023 - Jun 2025 (1 year 7 months)

Maintained a queue of 25+ service tickets across 15 categories, communicated with vendor partners to resolve issues, coordinated service scheduling, and oversaw resolution of service problems.

Vendor Management Customer Service Ticketing Systems Scheduling Communication Multitasking Problem Solving

Senior Sales Development Rep

RoadRunner Recycling

Mar 2023 - Nov 2023 (8 months)

Researched territory to generate new business opportunities, executed prospecting strategies across multiple channels, and qualified leads to book meetings for the outside sales team.

Prospecting Lead Generation Sales Outreach Qualification CRM Appointment Setting

Sales Development Representative II

RoadRunner Recycling

Jun 2022 - Mar 2023 (9 months)

Generated new leads by researching assigned territory and executing proven prospecting strategies across multiple communication channels to book meetings for outside sales.

Lead Generation Prospecting CRM Cold Outreach Appointment Setting Research Sales Development

Sales Development Representative

RoadRunner Recycling

Aug 2021 - Jun 2022 (10 months)

Researched local businesses to create new opportunities, executed prospecting tactics to generate leads, and engaged prospects through varied channels to schedule meetings.

Prospecting Lead Generation Cold Calling CRM Appointment Setting Communication

Fulfillment Associate

Amazon.com

Dec 2019 - Aug 2021 (1 year 8 months)

Ensured order accuracy across sorting and packing, trained dozens of new hires as a Learning Ambassador, guided process improvements, and resolved fulfillment issues in a high-volume environment.

Training order fulfillment Process Improvement Quality Control Problem Solving Workplace Safety

Warehouse Associate

ALDI

Jan 2019 - Nov 2019 (10 months)

Fulfilled store orders with high accuracy, maintained inventory counts and a safe workspace, and performed detailed end-of-day product reporting to support operations.

order fulfillment Attention To Detail Workplace Safety Stocking Reporting Time Management Teamwork

Customer Service Associate I

Shane Company

Oct 2017 - Jun 2018 (8 months)

Delivered personalized customer service, de-escalated issues, handled in-person and phone inquiries, and assisted customers with maintenance of precious jewelry.

Customer Service Client Communication Sales Support Attention To Detail Problem Solving

Senior Writer & Project Manager

Rock PRoductions

Aug 2014 - May 2015 (9 months)

Managed fundraising and event projects for nonprofit clients and produced written materials for campaigns, coordinating volunteers and communications for multiple events.

Project Management Copywriting Fundraising Content Development Volunteer Management Communication

VP Marketing

Slippery Rock University Program Board

Aug 2012 - May 2013 (9 months)

Led a 12-person marketing committee, oversaw social media and website, and coordinated campus entertainment promotions as an executive board member.

Marketing Strategy Social Media Team Leadership Event Promotion Content Management

Marketing & Promotions Intern

Colorado Eagles

Jan 2010 - Sep 2011 (1 year 8 months)

Supported game-day promotions planning and execution, organized promotional distribution for the season, and assisted with pregame and intermission activities.

Event Coordination Volunteer coordination Marketing Support