Andressa Silva

Responsible for coaching employees to improve English skills for international meetings or promotions. Classes focused on public speech, accent analysis, business vocabulary, and technical questions.

Promoted to quality assurance analyst, leading study, creation, and development as a team of two. Managed daily tasks for quality analysts, monitored data results, and developed projects for the team and department. Became proficient in advanced Excel and SQL for data management.

Collected and understood company leads under the marketing team, creating customer lists and defining profiles. Collected data as customers used the product. Collaborated with the Products team to develop product improvements based on client and market needs.

Monitored ongoing business projects and conducted weekly meetings with other companies to ensure optimal outcomes based on manager strategy. Monitored and fixed bugs on the company’s business website, delegating tasks to the IT team. Proposed business solutions to management based on budget and strategic priorities.

Managed a migration project from Amadeus GDS to Sabre, focusing on the DCP tool for ticket and service sales to partner travel agencies. Actively participated in quality assurance test rounds, identifying errors and improvements with other teams, creating and verifying over 100 tests daily. Conducted multilingual meetings with various project areas including airports, IT, Marketing, Digital, and S

Provided special services, primarily troubleshooting website sales and manually reissuing failed sales or services. Collaborated with other back office teams to resolve client issues. Focused mainly on top-tier clients (Star Alliance Gold and LATAM Pass Black Signature).

Managed international sales and services, providing immigration, customs, and general information for international travelers. Supported English-speaking passengers traveling to or in Brazil. Utilized Amadeus GDS for sales, reissuing, returns, and manual command troubleshooting.

Pursued advanced studies in Linguistics, deepening understanding of language structures and their applications. Engaged in research and academic projects within the field.

Completed a Bachelor's degree in Tourism, gaining comprehensive knowledge of the tourism industry. Studied various aspects including hospitality, travel management, and cultural tourism.

Obtained a technical high school diploma with a focus on Fashion Design. Developed skills in design principles, textile knowledge, and garment construction.