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Andres Castro

@andrescastro

Housekeeping Executive Analyst / Supervisor at Hampton Inn by Hilton, improving room readiness, procedures, and cross-department communication.

United States

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What I'm looking for

I’m seeking a fully remote Operations, Customer Success, or Business Operations role.

At Hampton Inn by Hilton, I supervise daily housekeeping operations and coordinate room readiness.

I monitor KPIs, room status, and quality standards, and create operational procedures to improve communication between departments.

I also resolve guest issues while maintaining Hilton service standards. Previously, as a Housekeeping Auditor at Hotel Pro, I audited room quality and operational compliance and supported hotel partners with quality assurance.

As a Front Desk Agent at Days Inn Inner Harbor, I delivered guest service, handled reservations, and resolved customer concerns. I’m seeking a fully remote role in Operations, Customer Success, or Business Operations.

Experience

Work history, roles, and key accomplishments

Current

Operations Consulting / Event Operations

Current

M&T Bank Stadium

Feb 2025 - Present (1 year 8 months)

Applied hospitality and operations experience to service-delivery, coordination, workflow, and customer-experience needs in a large venue environment. Supported operational problem-solving and cross-functional execution in a fast-paced setting.

Current

Housekeeping Executive Analyst / Supervisor

Current

Hampton Inn by Hilton

Jan 2025 - Present (1 year 9 months)

Supervise daily housekeeping operations and coordinate room readiness. Monitor KPIs, room status, and quality standards, and create operational procedures to improve communication between departments.

Operations Management KPI Tracking SOP Development Cross Functional Communication Excel Opera PMS Canary PEP Microsoft Teams Operational Coordination Quality Assurance Process Improvement Guest Recovery

Operations Support Experience

Four Seasons

Dec 2023 - Apr 2025 (1 year 4 months)

Supported luxury hospitality operations and service execution within a Four Seasons environment, collaborating across operational teams and maintaining high quality standards.

Housekeeping Auditor

Hotel Pro

Jan 2024 - Jan 2025 (1 year)

Audited room quality and operational compliance. Supported hotel partners with quality assurance.

Quality Assurance Audit Operational Compliance Documentation Compliance Corrective Actions

front desk manager

Days Inn Inner Harbor

Sep 2024 - Dec 2024 (3 months)

Delivered guest service, handled reservations, and resolved customer concerns.

Operations Project Exposure

APDC

Dec 2022 - Jan 2024 (1 year 1 month)

Contributed to operations-focused work involving coordination, follow-up, documentation, and execution of day-to-day priorities. Supported organized communication and issue resolution across multiple stakeholders.