Open to opportunities

Andrei Raducan

@andreiraducan

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Support Engineer focused on fast resolutions, customer satisfaction, and operational efficiency.

Romania

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What I'm looking for

I’m looking for a team where I can solve real problems quickly, support customers with clarity, and improve processes—combining technical help with strong operational coordination—while continuing to grow professionally.

I’m a versatile Support Engineer with experience delivering technical support, coordinating operations, and maintaining high service standards in fast-paced environments. In my Support Engineer L1 role, I provided phone-based technical support for a banking company, diagnosing and resolving software and network-related issues with remote desktop tools while escalating complex incidents to senior engineers for prompt resolution.

I also bring strong customer-facing and operational strengths—from managing guest reservations and invoices as a Receptionist to supporting logistics and delivery performance as a Customer Service Analyst. I’ve driven measurable outcomes, including a 98% on-time shipment rate and improving trip wait times by 60% through dynamic route adjustments using mobile apps and real-time navigation.

Experience

Work history, roles, and key accomplishments

Current

Uber & Bolt Driver

Current

Uber & Bolt

Aug 2025 - Present (11 months)

Managed independent driving operations, including budgets, scheduling, route optimization, and customer satisfaction. Used mobile navigation and traffic monitoring to improve trip punctuality and reduce passenger wait times by 60%.

Route Optimization Traffic Pattern Monitoring Navigation Defensive Driving Customer Satisfaction Safety Compliance Scheduling Budget Management Real Time Decision Making

Hotel Mercure Receptionist

Hotel Mercure Conacul Cozieni

Dec 2023 - Feb 2026 (2 years 2 months)

Provided front-desk reception for temporary accommodations, ensuring guests felt welcome and well-informed about services. Handled calls, reservations, front-desk emails, and invoicing, using multilingual communication to support international guests.

Front Desk Reception Reservation Management Invoice Processing Multilingual Customer Service Hospitality Operations Customer Support

Support Engineer L1

Stefanini

May 2022 - Oct 2023 (1 year 5 months)

Delivered L1 technical support over the phone for a banking company, resolving software and network issues to minimize client downtime. Collaborated with senior engineers to escalate complex incidents and ensured timely customer resolutions.

Incident Escalation Issue Resolution Banking IT Support Problem Solving

Customer Service Analyst

Makita Manufacturing Europe

Jul 2020 - May 2022 (1 year 10 months)

Supported the sales team with demand forecasting, prioritizing urgent orders, and providing real-time delivery updates. Monitored production schedules against delivery timelines and achieved a 98% on-time shipment rate while managing invoices and shipping accuracy.

Demand Forecasting Order Processing Logistics Coordination Production Scheduling Invoice Processing Shipping Management

Education

Degrees, certifications, and relevant coursework

Universitatea Creștină Dimitrie Cantemir

Bachelor's Degree, Public Administration

2019 - 2022

Pursued a Bachelor's degree (expected) in Public Administration at Universitatea Creștină Dimitrie Cantemir in Bucharest. Completed the program period from 2019 to 2022.