Open to opportunities

Mishel Hodaj

@mishelhodaj

Data-driven CRM Assistant and marketing professional turning customer insights into targeted brand communication and growth.

Italy

Message

What I'm looking for

I’m looking for a role where I can manage CRM data, translate customer interactions into actionable insights, and support brand communication through measurable marketing analytics, targeted campaigns, and strong cross-team collaboration.

I’m a Master’s student in Management with experience in Marketing, Corporate Communication, and CRM, leveraging data-driven insights to support brand communication, business growth, and stakeholder engagement. As a CRM Assistant, I manage and optimize CRM data to ensure accuracy and consistency, monitor customer interactions, and generate insights to improve engagement.

I translate data and market research into clear, client-ready presentations and strategic recommendations, contributing to brand positioning and communication decisions through benchmarking and competitor analysis. I also develop and execute digital marketing activities—content creation, SEO, website coordination, and campaign management—while supporting email marketing campaigns and CRM activities.

Experience

Work history, roles, and key accomplishments

Current

CRM Assistant

Current

Università Cattolica Del Sacro Cuore

Jan 2025 - Present (1 year 5 months)

Managed and optimized CRM data to ensure accuracy and consistency, monitoring customer interactions to support targeted communication strategies. Generated insights and collaborated with teams to align CRM activities with marketing objectives.

CRM Data Management Targeted Communications Customer Insights Data Quality Marketing Analytics Stakeholder Engagement

Marketing Communications

Noline Consulting

Jan 2024 - Jan 2025 (1 year)

Translated data and market research into clear, client-ready presentations and strategic recommendations. Supported brand positioning and communication decisions through benchmarking and competitor analysis.

Market Research Benchmarking Competitor Analysis Positioning Strategic Recommendations Brand Communications

Digital Marketing Specialist

Epoka University

Jan 2023 - Jan 2024 (1 year)

Developed and executed digital marketing activities including content creation, SEO, and website coordination. Planned and managed marketing campaigns aligned with brand communication strategy while supporting market research, event coordination, and CRM activities.

Digital Marketing SEO Content Creation Campaign Management Market Research Event Coordination CRM Coordination

Brand Communication Associate

EasyHunters

Jan 2021 - Jan 2023 (2 years)

Managed client relationships and supported communication with customers to identify business opportunities. Contributed to marketing strategy and email marketing campaigns, creating content and supporting brand communication initiatives.

Client Relationship Management Brand Communications Email Marketing Content Strategy Campaign Management Market Research SEO Customer Insights

Education

Degrees, certifications, and relevant coursework

Università Cattolica del Sacro Cuore

Master in Management, Management

2025 -

Master’s student in Management. Manage and optimize CRM data, monitor customer interactions, and generate insights to improve engagement while aligning CRM with marketing objectives.

Epoka University

Digital Marketing & Communication Specialist, Digital Marketing & Communication

2021 - 2024

Digital Marketing & Communication Specialist with focus on international marketing and logistics management. Developed digital marketing activities including content creation, SEO, website coordination, and campaign planning aligned with brand communication strategy.