Open to opportunities

Andrea Ortiz

@andreaortiz2

I support public-service offices with payment processing, client service, and reliable administrative operations.

I'm supporting the State of New Mexico Health Care Authority as an Office Support Clerk, posting client payments to claims, maintaining payment logs, scanning case documentation in ASPEN, and assisting internal and external clients with restitution inquiries.

Previously, I managed office operations at New Mexico State University, including calendars, budgets, procurement card reconciliation, bills, reimbursements, and office supplies. My background also includes supporting children, families, teachers, and classroom routines at Santa Fe Public Schools and Kids Campus at Santa Fe Community College.

Experience

Work history, roles, and key accomplishments

Current

Office Support Clerk

Current

State of New Mexico – Health Care Authority

Jul 2026 - Present (1 month)

Provides administrative assistance and backup for posting client payments, utilizing the ASPEN system to obtain client IDs. Delivers customer service to internal and external clients, maintains payment logs, and scans claim documentation.

ASPEN Customer Service Administrative Support Data Entry Document Scanning Payment Processing

Administrative Assistant

New Mexico State University

Oct 2022 - Jul 2026 (3 years 9 months)

Greets walk-in clientele, answers telephones, and manages office tasks including filing, scanning, and printing. Maintains calendars, manages the office budget, reconciles procurement card transactions, and prepares reimbursements for agents.

Administrative Support Customer Service Budget Management Procurement Calendar Management Document Management

Educational Assistant

Santa Fe Public Schools

Jul 2019 - Nov 2021 (2 years 4 months)

Greeted children and parents, set up activities, and assisted children with daily routines and meals. Supported teachers in the classroom, maintained observations and portfolios, and helped with curriculum planning.

Childcare Curriculum Planning Observe Portfolio Management

Facility Attendant

Eldorado Community Improvement Association

Oct 2019 - Mar 2021 (1 year 5 months)

Answered telephones, assisted residents with billing questions and facility scheduling, and scanned and uploaded documents into the system. Provided support to colleagues as needed.

Customer Service Document Scanning Data Entry Scheduling