Open to opportunities

Ronee Lucero

@roneelucero

I coordinate clinical administration, patient support, and confidential records in high-volume healthcare and community service settings.

United States

Message

What I'm looking for

I'm looking for a client- and patient-support role where I can apply my administrative experience, confidentiality standards, record keeping, scheduling, and community resource coordination.

At San Juan Regional Medical Center’s Diabetes Education Center, I coordinate appointments, manage high-volume calls, conduct patient surveys, and maintain protected health information in accordance with HIPAA.

I also create Excel data-entry forms that improve referral-processing efficiency in a hybrid administrative role.

Previously, at The Piñon Project Family Resource Center, I coordinated supervised family visits and safe exchanges, maintained sensitive legal information, prepared reports, developed case management plans, and connected clients with community resources.

Across seven years of administrative work, including four years in clinical settings, I’ve supported clients through scheduling, applications, databases, payments, and confidential record keeping.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

San Juan Regional Medical Center

Jul 2022 - Present (4 years 2 months)

Schedule appointments, handle high-volume inbound and outbound calls, create data entry forms in Excel, conduct patient surveys, and maintain protected health information in accordance with HIPAA.

Excel Data Entry HIPAA Patient Satisfaction Appointment Scheduling Phone Communication

Supervised Visitation and Safe Exchange Coordinator

The Piñon Project Family Resource Center

Feb 2020 - Mar 2022 (2 years 1 month)

Supervised family visits and custody exchanges, maintained sensitive legal case information, enforced guidelines for parent-child contact, typed reports, developed case management plans, and referred clients to community resources.

Case Management Report Writing Legal Compliance Client Referral Supervision

Administrative Assistant

The Piñon Project Family Resource Center

Jul 2017 - Feb 2020 (2 years 7 months)

Managed a high-volume reception area, assisted clients with SNAP and Medicaid applications, answered and directed calls, scheduled appointments, collected payments, maintained program databases, and worked with board members to assess community needs.

Reception SNAP Medicaid Multi Line Phone Systems Appointment Scheduling Payment Processing Database Management Needs Assessment