Open to opportunities

Andrea Okotie

@andreaokotie

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Customer-focused service professional delivering efficient, empathetic support and resolutions.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can apply empathetic communication, efficient problem-solving, and administrative skills to improve customer satisfaction and contribute to team success.

I am a highly motivated, customer-oriented professional with experience across customer service, administrative support, sales, and reception roles in Nigeria. I consistently deliver exceptional service through strong communication, active listening, and problem-solving skills while maintaining professionalism and accurate records.

My background includes front-line customer support at Everythingperfectbyandrea and WaveGodd Entertainment, administrative and office coordination at Boke Safety Solutions, and client relations in the oil and gas sector with Ana Industries Limited. I build and maintain strong customer relationships that drive loyalty and repeat business.

I thrive in fast-paced environments, excel at multitasking and remote teamwork, and am proficient in email administration, Excel, and database record-keeping. I bring a proactive, empathetic approach and a commitment to improving service quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

EverythingPerfectByAndrea

Jan 2024 - Present (2 years 2 months)

Provide multi-channel customer support, resolve inquiries and complaints, and build strong customer relationships to drive loyalty and repeat business.

Customer Service Phone Support Email Support Problem Solving Active Listening CRM Database Management

Customer Service Representative

WaveGodd Entertainment

Jan 2023 - Dec 2023 (11 months)

Responded to customer inquiries via phone, email, and chat, provided information on services and events, and resolved complaints to ensure positive customer experiences.

Communication Ticketing Customer Service Email Support Chat Support Complaint Resolution Cross Functional Collaboration

Administrative Assistant

Boke Safety Solutions

Dec 2021 - Nov 2022 (11 months)

Provided administrative support including call handling, scheduling, filing, inventory management, and preparation of reports and presentations to ensure office efficiency.

Administrative Support Scheduling Office Management Report Preparation Inventory Management Excel

Sales and Customer Representative

Ana Industries Limited

Apr 2019 - Mar 2020 (11 months)

Managed client relationships in the oil and gas sector, processed orders and contracts, addressed customer complaints, and ensured timely product delivery.

Sales Client Relations Order Processing Contract Management Customer Support Problem Solving Communication

Receptionist

Mamuzo Place

Jan 2019 - Mar 2019 (2 months)

Greeted guests, managed check-ins/check-outs and reservations, handled phone and email inquiries, and maintained an organized front desk to support guest services.

Reception Guest Service Reservations Communication Organization

Customer Relations Officer

Clemkot Resources Limited

Nov 2017 - Dec 2018 (1 year 1 month)

Managed high volume customer calls, collaborated with departments to improve customer success rates, and supported creation of publicity and social media content.

Customer Relations Cross Functional Collaboration Complaint Resolution Communication Social Media Support