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Andrea Mićović

@andreamicovic

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Service Planner at NCR Voyix coordinating field support and managing critical incidents to maintain client operations.

Serbia

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What I'm looking for

Stability, growth and collective support.

At NCR Voyix, I coordinate remote and field support for U.S.A. East Field Services. I categorize incidents by urgency, allocate engineers, and coordinate resources to help rapidly establish and maintain client operations.

I monitor response times and incident resolution, assess resource availability against SLAs, and prepare shift and technical documentation. I also advise technicians on calls and procedures and train new team agents.

Earlier, I created and updated online presentations and web shops at Andrea Mićović P.R. Web Portali A.M. Design and CAT S.Z.R. I also participated in marketing campaigns, worked with customers, and handled retail administration.

Experience

Work history, roles, and key accomplishments

Current

Service Planner

Current

NCR Voyix

Nov 2025 - Present (11 months)

Coordinates field service operations for the U.S. East region, managing incident categorization, resource allocation, and SLA compliance. Mentors new agents and prepares shift documentation and training materials.

Incident Management Resource Allocation SLA Management Oracle Documentation Mentorship Coordination Communication Skills

Salesperson

Iris Mega D.O.O.

Oct 2024 - Nov 2025 (1 year 1 month)

Worked in retail at ComputerLand Future, serving and advising clients, monitoring trends, and handling POS operations. Progressed from Junior to Senior Salesperson and mentored new team members.

Retail Sales Customer Service POS systems Mentorship Teamwork Product Knowledge

Entrepreneur, Administrator

Andrea Mićović P.R. Web Portali A.M. Design

May 2023 - May 2024 (1 year)

Managed administration, online presentation, and web shop for a personal business. Created marketing campaigns and edited product photos.

Administration Webshop Management Marketing Photography Photo Editor

Administrator, Salesperson

CAT S.Z.R.

Jun 2020 - Jul 2022 (2 years 1 month)

Handled administration, web shop management, and retail sales. Worked with POS devices and programs, managed procurement, and created marketing campaigns.

Administration Retail Sales POS systems Webshop Management Procurement Marketing Customer Service