Open to opportunities

Andrea García Lam

@andreagarcialam

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Operations Team Lead and luxury sales professional driving key-account growth and customer success in premium brands.

Mexico

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What I'm looking for

I’m looking for a luxury-focused role where I can lead key accounts and operations, grow business through strategic relationships, and improve client experience with CRM-driven insights—within a collaborative, premium-brand environment.

I’m an Operations MX Team Lead at JustinAlexanderInc., leading key accounts for a global luxury brand across Mexico. I oversee onboardings, credit, collections, order management, and logistics to ensure a consistent premium brand experience.

Before that, I worked as an Account Associate (2023–2025), managing a portfolio in the Mexican market and supporting commercial operations through key processes. I coordinated with clients and internal teams to strengthen operational efficiency, service experience, and client loyalty.

My earlier role as a Luxury Sales Executive at HotelesXcaret (2021–2023) focused on developing strategic relationships and positioning luxury hospitality experiences through curated portfolios. I’ve also built commercial momentum by representing the brand nationally and internationally, supporting Fam Trips and site inspections, and using CRM-driven client management to guide decision-making.

Experience

Work history, roles, and key accomplishments

Current

Account Operations Lead

Current

JustinAlexanderInc.

Jan 2025 - Present (1 year 5 months)

Led management of key accounts in Mexico for a global luxury brand, overseeing credit, collections, order management, and logistics while coordinating trunk shows to maintain premium brand standards. Collaborated with commercial partners and international teams to strengthen relationships and support account retention and growth.

Key Account Management Credit Collections Order Management Logistics Coordination Stakeholder Management Relationship Management

Account Associate

JustinAlexanderInc.

Jan 2023 - Jan 2025 (2 years)

Managed a portfolio of accounts within the Mexican market, supporting commercial operations through bilingual coordination (Spanish/English) of key processes. Coordinated with clients and internal teams to improve operational efficiency, service experience, and strategic business development for an independent luxury positioning.

Client Relationship Management Business Development Strategic Partnerships Operational Coordination Bilingual Communication Cross Functional Collaboration

Luxury Sales Executive

Hoteles Xcaret

Jan 2021 - Jan 2023 (2 years)

Developed strategic relationships and supported positioning of luxury hospitality experiences across national and international markets. Represented the brand with partners (e.g., Virtuoso, AMEX, Preferred), coordinating Fam Trips and site inspections while using CRM-driven client management and data to support decision-making and client loyalty.

Luxury Hospitality Sales Experience Marketing Strategic Partnerships CRM Management Fam Trip Coordination Site Inspections