At Resolv.Global, I handled English- and Spanish-language calls from AT&T members about a data breach. I verified identity and account information, shared claim contact details, and explained next steps.
At Alivi Transportation, I supported health plan members and representatives with transportation services. I met productivity goals while following HIPAA and compliance protocols, and escalated concerns when needed.
At Strategic Staffing Solutions, I supported FlagStar Bank Retail Bankers and Loan Officers by phone, chat, and email. I also assisted with loan products and mortgages, maintained reports, and documented customer cases.
