Andrea Camargo B

Led carrier migration projects across Twilio, Telnyx, Bandwidth, Commio, and Sinch, coordinating number porting while ensuring seamless customer transitions. Monitored and maintained cloud communications infrastructure on AWS and GCP, administered RabbitMQ/Grafana, and acted as Tier 3 escalation for complex VoIP and SIP incidents.

Coordinated production infrastructure updates with Engineering to maintain highly available voice services and designed call routing/carrier porting processes for customer deployments. Served as primary technical escalation for complex SIP, call routing, and carrier integration, and mitigated a live VoIP security incident by enhancing SIP security protocols.

Managed end-to-end VoIP onboarding for dental practices with up to 10 locations, including requirements gathering, documentation in Salesforce and Docusign, and scheduling via Calendly. Configured customer VoIP systems in Netsapiens, performed validation testing and remote installation/admin training, and resolved SIP signaling and carrier interoperability issues using Wireshark and VoIP Monitor.

Assisted with customer onboarding by building domain profiles and configuring VoIP platform settings, and helped validate deployments across Yealink, Polycom, and SIP endpoints prior to production rollout. Documented company network topology and created infrastructure diagrams to support engineering reference.

Earned a Bachelor of Science in Multimedia Engineering at Universidad Militar Nueva Granada in Bogotá, Colombia.