Jake Kromer

I’m a technical operations professional with 10+ years of experience spanning IT support, infrastructure administration, and automation for distributed and remote environments. I specialize in Linux and Windows Server systems, hybrid cloud/on-prem infrastructure, and troubleshooting from networks and APIs to edge devices.

At Bright AI, I manage 180+ remotely deployed field devices using a standardized image plus scripted, type-specific configuration. I troubleshoot end-to-end across APIs, cloud infrastructure, Linux systems, and edge deployments, then build automation for device health monitoring, file integrity validation, connectivity checks, and bandwidth diagnostics.

Previously at Family Life Radio, I rebuilt and restructured the technical support function from the ground up—migrating to Jira Service Management, Confluence, and Slack, and integrating PRTG-to-Slack webhooks for proactive alerting. I also led a 12-person technical team, coaching debugging methodology and creating structured onboarding to get new hires productive quickly.

I bring strong documentation and operational rigor, turning recurring issues into runbooks, SOPs, and knowledge bases that scale support capacity. From complex API and device connectivity debugging at SmartThings to SaaS implementation and DNS/DNSSEC work at LawLytics, I focus on clear communication that helps both engineers and non-technical stakeholders move forward.