Daniel Clark
@danielclark2
I’m a VoIP & Network Support Engineer delivering fast SIP/PBX diagnostics and first-call resolution.
United StatesWhat I'm looking for
I’m a VoIP & Network Support Engineer with 4+ years of hosted voice, SIP, and PBX support, backed by 8+ years of hands-on LAN/WAN troubleshooting. I bring ISC² certification and a remote-diagnostics mindset focused on quickly isolating root cause.
In hosted enterprise deployments (4–370+ seats), I troubleshoot SIP diagnostics, PBX provisioning, and endpoint validation to drive 95% first-call resolution across 200+ monthly tickets. I resolve one-way audio, dropped calls, and registration failures using MOS, jitter, latency, and packet loss analysis, and I’ve reduced average time-to-resolution by 30% through clear, actionable findings.
I also lead voice-readiness assessments for customer turn-ups, run pre-activation network validation, and support go-live to prevent post-launch escalations. From smart home/IoT remote support to service technician work, I deliver structured incident reports with SIP traces, network captures, and device logs—so escalations and Tier 3 engineering move faster.
Experience
Work history, roles, and key accomplishments
Field Technician, Network & VoIP Systems
Spectrum VoIP
Jun 2024 - Sep 2025 (1 year 3 months)
Deployed and troubleshot hosted voice solutions for enterprise environments using SIP diagnostics, PBX provisioning, and endpoint validation, maintaining a 95% first-call resolution rate across 200+ monthly tickets. Performed voice-readiness assessments, resolved common VoIP incidents, and produced detailed SIP/network documentation to accelerate escalations.
Diagnosed and resolved network connectivity and device communication issues across 100+ customer environments monthly using remote packet and device diagnostics. Improved first-contact resolution, reduced repeat dispatches by 25% through root-cause analysis, and delivered diagnostic reports for cross-team escalations.
Truck Driver
Ten 2 Seven
Jan 2020 - Jan 2021 (1 year)
Drove OTR routes while maintaining a 100% on-time delivery record. Supported reliable long-haul delivery performance during the stated employment period.
Drove OTR routes while maintaining a 100% on-time delivery record. Supported reliable long-haul delivery performance during the stated employment period.
Installed and repaired voice, data, and video communication systems across 200+ residential and commercial sites annually, maintaining 98% customer satisfaction through on-site troubleshooting. Diagnosed LAN/WAN connectivity issues (including DHCP lease failures and CPE misconfigurations) and reduced post-installation support calls by 20% via clear end-user guidance.
Technician
AAA Rental
Jan 2013 - Jan 2015 (2 years)
Serviced and maintained fleet equipment supporting 50+ daily rentals while maintaining zero safety incidents. Ensured rental assets were maintained and ready for daily operations.
Education
Degrees, certifications, and relevant coursework
Daniel hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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