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Sally Mbugua

@sallymbugua

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SaaS Implementation Specialist delivering end-to-end implementations, process optimization, and client adoption.

Canada

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What I'm looking for

I seek implementation or technical consulting roles where I can lead end-to-end SaaS projects, drive adoption, collaborate cross-functionally, and continue growing cloud and security expertise.

I am a results-driven SaaS Implementation Specialist with 5+ years delivering end-to-end software implementations, workflow design, QA testing, and change management across ERP and cloud platforms. I collaborate with cross-functional teams, translate technical requirements into practical solutions, and build lasting client relationships to drive adoption and measurable outcomes.

I hold a degree in Information Systems Security and maintain hands-on expertise in Python, Agile methodologies, cloud tools, and integrations. I create training and documentation, manage upgrades and testing, and serve as a trusted advisor throughout implementation lifecycles to ensure projects meet scope, timeline, and budget.

Experience

Work history, roles, and key accomplishments

Implementation Consultant

Branex

Feb 2024 - Sep 2025 (1 year 7 months)

Led end-to-end SaaS implementation projects from discovery to post-go-live support, ensuring alignment with scope, timeline, and budget and improving client adoption through documentation and training.

SaaS Implementation Business Process Mapping UAT Change Management Project Planning QA Testing

Data & Technical Administrator

Cidex

Apr 2020 - Dec 2023 (3 years 8 months)

Monitored and coordinated support for SaaS ERP solutions, managed version upgrades and integrations, and provided first-level help-desk support while assisting with QA and implementation tasks.

SaaS Ticketing Systems Upgrade Coordination QA Testing Reporting Help Desk Integration

Assistant Project Manager

Jayman

Mar 2019 - Aug 2019 (5 months)

Coordinated projects within time and budget constraints, implemented process improvements for estimating and testing, and tracked schedules and defects to support project delivery and revenue growth.

Project Coordination Process Improvement Scheduling Resource Management