matt User

Established an independent consulting practice focused on SaaS implementation, client onboarding, workflow discovery, requirements gathering, and implementation strategy. Develops reusable implementation frameworks and documentation for discovery, project planning, risk management, testing, go-live, handoff, and hypercare.

Managed concurrent healthcare SaaS implementations from discovery through go-live and adoption, balancing project milestones, competing priorities, and client expectations. Built and maintained project plans, implementation documentation, and RAID logs to track risks, assumptions, issues, dependencies, and stakeholder actions throughout delivery.

Managed a portfolio of SaaS implementations for professional sports organizations, healthcare providers, and performance teams from kickoff through deployment. Served as the primary client contact, building relationships, managing expectations, and maintaining alignment on project objectives throughout onboarding.

Supported operational investigations, data analysis, process improvement initiatives, and cross-functional issue resolution within a fast-paced financial services environment.

Managed high-volume customer cases, resolved complex issues, coached team members, and supported operational compliance and service excellence initiatives.

Certified Scrum Master (CSM) certification obtained in March 2018.