André Bernardo

I’m a CRM Business Analyst and data operations & analytics professional with 4+ years of experience optimizing CRM systems, automating reporting workflows, and delivering analytics. At SickKids Foundation, I focused on data accuracy, workflow efficiency, and pipeline growth through CRM improvements and stakeholder-ready reporting.

I’ve delivered measurable impact: I improved CRM data accuracy by 30% with Blackbaud CRM optimization, redesigned data validation workflows (50% reduction in hand-entered inputs), and accelerated analysis by 40%. I also increased campaign ROI by 15% by designing and deploying a Power BI dashboard that provided real-time donor insights to 10+ fundraising stakeholders.

Beyond reporting, I’ve led practical AI adoption and automation—eliminating 17 hours of weekly manual work by automating slide deck generation with Python scripts and deploying LLM-powered donor analysis tools. I’ve supported teams end-to-end by handling 80+ technical requests in Jira, driving CRM training for new hires, and serving on a data governance committee to standardize metrics and improve reporting efficiency.