Open to opportunities

Diogo Pacheco

@diogopacheco

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Operations manager and data-driven analyst optimizing revenue models and cross-functional processes.

Portugal

Message

What I'm looking for

I seek a role where I can apply SQL and BI expertise to build revenue/retention models, improve operational processes, and collaborate cross-functionally in a data-driven, growth-oriented team.

I am an operations manager and analyst with seven years of experience driving operational excellence and data-driven decision-making across SaaS and consumer tech businesses.

At Snowplow Analytics I led creation of the revenue data model in SQL, streamlined contract management in Salesforce, and built KPI reports for New ARR, Upsell, and Churn that improved cross-functional visibility.

Earlier roles include data analysis and insights leadership at Samsung, where I supported European and Korean teams, extracted mobile and Smart TV product insights, and helped refine content and marketing strategies.

I combine strategic thinking, advanced SQL and BI expertise (Redash, Superset, Looker, Tableau), and a process-driven mindset to deliver measurable outcomes and scalable operational improvements.

Experience

Work history, roles, and key accomplishments

Operations Manager

Snowplow Analytics

Jan 2017 - Jan 2023 (6 years)

Led creation of revenue data models and streamlined contract management, producing KPI reports for New ARR, Upsell and Churn and improving cross-functional operational efficiency.

SQL Salesforce KPIs Cross Functional Collaboration Process Improvement Dashboarding Data Driven Decision Making

Data Analyst

Snowplow Analytics

Jan 2016 - Jan 2017 (1 year)

Advised clients on data capture strategies and designed data models, transforming client data into actionable insights and implementing BI solutions to support product decisions.

Data Modeling SQL Redash Superset Looker Tableau BI Reporting

Insights & Manager

Samsung Consumer Insight

Jan 2013 - Jan 2015 (2 years)

Extracted actionable insights from mobile app and content data, improved measurement capabilities across European and Korean teams, and supported marketing and business development decisions.

Stakeholder Management Measurement Reporting

Content Service Manager

Samsung

Jan 2012 - Jan 2013 (1 year)

Managed and analysed Smart TV platform data across EU markets, developed new engagement KPIs, and supported ethnographic research and cross-regional product delivery.

KPI Design Salesforce Product Support Data Analysis

Campaign Manager

Muzicall

Jan 2011 - Jan 2012 (1 year)

Planned and optimized WAP, web and IVR promotional campaigns, conducted daily tracking and analysis, and coordinated with product teams to launch new services.

Campaign Optimization Performance Tracking WAP IVR Promotions Analytics Campaign Strategy

Programming Coordinator

The Walt Disney Company

Jan 2008 - Jan 2011 (3 years)

Programmed Cinemagic Portugal and managed multi-platform promotional events and media plans, driving viewership and evaluating new series and movie acquisitions.

Programming Media Planning Cross Platform Events Content Evaluation Project Coordination

Education

Degrees, certifications, and relevant coursework

ISDI (Instituto Superior para el Desarrollo de Internet) & Universidad Complutense de Madrid

Master, Internet Business

Master in Internet Business completed through ISDI and Universidad Complutense de Madrid focusing on internet business strategies and digital product management.