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Andjela Stefanovic

@andjelastefanovic1

Operations & Tour Coordinator at Yugotour managing 30–40 weekly reservations across booking platforms.

At Yugotour, I manage 30–40 weekly reservations across multiple booking platforms and coordinate daily guide, driver, and vehicle assignments. I update schedules and client information, and communicate with clients by email, phone, and messaging platforms.

I handle last-minute changes, vehicle issues, and disruptions, resolving live operational issues under tight deadlines.

During a two-month project at PURE. Water Solutions, I handled Shopify order fulfillment and coordinated logistics with warehouse staff and couriers. I also supported customers with product and shipping issues and wrote promotional articles for the company website.

Experience

Work history, roles, and key accomplishments

Current

Operations & Tour Coordinator

Current

Yugotour

Jan 2022 - Present (4 years 10 months)

Manage 30–40 weekly reservations across multiple booking platforms. Coordinate daily guide, drivers and vehicle assignments, and resolve live operational issues under tight deadlines.

Booking Platforms Reservation Management Logistics Coordination Client Communication Problem Solving

E-Commerce Manager

PURE. Water Solutions

Jan 2024 - Feb 2024 (1 month)

Handled order fulfillment in Shopify and coordinated daily logistics with warehouse staff and couriers. Managed customer support and researched new product ideas.

Shopify Order Fulfilment Logistics Customer Support Content Writing

Front Office Receptionist

Hotel H41

Mar 2022 - Nov 2022 (8 months)

Managed front desk operations, guest check-ins, payment processing and walk-in bookings. Conducted detailed daily and monthly audits and financial reporting during night shifts.

Front Desk Operations Guest Service Payment Processing Financial Reporting Audit

Customer Support Representative (Social Media)

Sport Vision

Jan 2019 - Dec 2020 (1 year 11 months)

Responded to customer inquiries through social media channels, providing timely and professional support. Assisted with orders, product information, returns and exchanges.

Customer Support Social Media Order Management problem resolution

English Tutor for Children and Young Adults

Cambridge Academy

Created and conducted in-person and online English lessons tailored to each student’s needs. Managed kindergarten classrooms as a summer substitute English teacher.

Teaching Lesson Planning Classroom Management English