Elena Fagogeni Slivits

Delivered training on company procedures, conducted one-to-one coaching, evaluated customer interactions via Zendesk, prepared performance reports, and collaborated with multiple teams to address errors and minimize risks.

Provided customer support for account-related inquiries via Zendesk chat and email, and collaborated with technical support, verification, and finance departments via Slack.

Managed and processed reservations via email, and communicated with customers and hotel owners to coordinate bookings and address inquiries.

Organized and sold excursions, coordinated airport transfers, arranged car rentals, provided tourist assistance, and liaised with hotels.

Managed reservations and booking processes, coordinated airport transfer services, and maintained communication with partners and drivers.

Organized and sold excursions, coordinated airport transfers, arranged car rentals, and provided tourist information and assistance.

Supervised and coordinated a team focused on social and societal issues, and wrote, edited, and proofread articles.

Organized and sold excursions and tourist activities, coordinated airport transfer services, liaised with hotels, and provided tourist assistance.

Assisted with financial management and administrative processes, and participated in the selection of candidates for mobility programs.

Handled sales and customer engagement, and conducted research into consumer interests and preferences.

Managed the financial administration of European Union-funded programs, including the European Voluntary Service (EVS).

Master in Politics, Language and Intercultural Communication from Ionian University, focusing on intercultural communication, sociolinguistics, and political speech analysis.

Bachelor in Balkan, Slavic and Oriental Studies from the University of Macedonia, with coursework in anthropology, history, Russian language, and human rights.