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Koki User

@kokiuser3

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Dispatch & Operations Manager at Palm Beach Tours and Transportation coordinating 120+ reservations per shift.

Serbia

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At Palm Beach Tours and Transportation, I direct daily luxury transportation operations, coordinating driver assignments and routes for more than 120 reservations per shift.

I lead dispatch team operations, including hiring, onboarding, training, and scheduling. I also manage wedding and corporate travel logistics from booking through service completion.

I monitor operational KPIs, respond to escalated client complaints, and implement corrective action plans and retraining. Earlier, I handled high-volume dispatch calls at Silvertop Taxi and recruited candidates across Dutch and Croatian markets at Service Club Delivery.

Experience

Work history, roles, and key accomplishments

Current

Dispatch & Operations Manager

Current

Palm Beach Tours and Transportation

Jan 2022 - Present (4 years 9 months)

Led dispatch team operations and directed daily luxury transportation operations, overseeing 120+ reservations per shift. Managed large-scale wedding and corporate travel arrangements, monitored KPIs, and resolved escalated client complaints.

Operations Management Team Leadership Stakeholder Relations Data Analysis Performance Management Training and coaching Project Management Client Relations Process Improvement Quality Assurance CRM Management Scheduling Resource Allocation Problem Solving Report Generation KPI Tracking

Dispatcher

Silvertop Taxi

Jan 2021 - Dec 2022 (1 year 11 months)

Handled 220+ inbound calls per shift, managing taxi reservations in a high-volume Australian market. Delivered customer service, resolving complaints, handling inquiries, and processing bookings.

Customer Service Communication Skills Reservation Management Problem Solving

Hiring Success Manager

Service Club Delivery

Jan 2019 - Dec 2021 (2 years 11 months)

Conducted 200+ outbound calls daily across Dutch and Croatian markets, promoting employment opportunities with major food delivery platforms. Screened applications, performed background checks, and identified high-potential candidates for recruitment.

Recruitment Candidate Screening Outbound Calling Sales Communication Skills

Online English Teacher

Nova kid

Jan 2018 - Dec 2020 (2 years 11 months)

Delivered personalized English instruction to international students aged 4–16, maintaining a demanding 50-hour weekly teaching schedule. Provided detailed written feedback to parents after every lesson.

Teaching English As A Second Language Lesson Planning Communication Skills

Online English Teacher

Native Camp

Jan 2016 - Dec 2018 (2 years 11 months)

Delivered 10+ daily 25-minute lessons to Japanese students of all ages, adapting instruction to varying proficiency levels. Earned promotion to teach the specialized Callan Method.

Teaching English As A Second Language Communication Skills Adaptability