kurniadi sukatendel

Manage Salesforce operations across multiple branches in Indonesia, including production support, incident resolution, platform stability, RCA, and coordination with development, integration, and business teams. Monitor and analyse Salesforce integrations with surrounding systems, covering integration performance, data synchronisation, integration requirements, data mapping, business rules, and en

Delivered multi-cloud Salesforce solutions across Sales Cloud, Service Cloud, Community, and Field Service, aligning CRM capabilities with business requirements and operational processes. Supported Salesforce integration with SAP and Maximo using Talend, improving data flow, visibility, and collaboration across connected business systems.

Design end to end Salesforce and enterprise solutions, translating business requirements into scalable application, integration, data, and security architectures, including HLD, solution flows, and architecture diagrams. Define integration and data architecture across Salesforce and surrounding systems, covering APIs, middleware, SAP, ERP, data mapping, migration, system dependencies, performance,

Gathered and analysed business requirements for after-sales, call centre, and field service operations, translating business needs into functional Salesforce solutions, including case management, workflow automation, and service processes. Managed end to end functional delivery across BRD/FSD/MOM preparation, SIT, UAT, deployment, data migration, data validation, and optimisation of ticket handlin

Translate business requirements into Salesforce solutions by conducting stakeholder workshops, analysing business processes, identifying gaps, preparing BRD/FSD/User Stories, and designing functional solutions across Sales Cloud, Service Cloud, Experience Cloud, and Field Service. Configure and optimise Salesforce functionality including Flow and workflow automation, case management, business rule

Gathered and analysed business requirements with stakeholders, translating customer service and contact centre requirements into functional Salesforce Service Cloud solutions and preparing BRD, FSD, and MOM documentation. Designed and implemented service automation, including case management, workflow automation, auto-assignment logic, and chatbot integration/support to streamline ticket handling

Pursued a Bachelor of System Information, completing the program in February 2022.