Open to opportunities

Christoph van Balen

@christophvanbalen

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Salesforce developer with 8+ years of international experience.

Germany

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What I'm looking for

I am looking for a role that challenges me and allows for continuous learning, with a focus on collaboration and innovation.

As a Salesforce Developer and consultant with over 8 years of experience, I thrive in the Salesforce ecosystem, where I leverage my extensive knowledge to deliver complex solutions. My journey has taken me through various roles, allowing me to develop both programmatic and declarative customizations in Agile/Scrum teams. I am passionate about advising business and IT stakeholders, ensuring that technical solutions align with their needs and expectations.

Throughout my career, I have successfully managed Salesforce Service and Sales Cloud implementations, gathering requirements through Design Thinking techniques and providing hypercare support during go-live phases. I take pride in mentoring junior colleagues, offering code review feedback, and resolving pipeline issues to maintain smooth operations. My certifications as an Application Architect and Data Architect further validate my commitment to excellence in the Salesforce domain.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Admin (Volunteer)

Current

Wings of Support

Jul 2022 - Present (2 years 10 months)

Volunteered as a Salesforce Admin for an NGO, providing support and management of Salesforce systems to assist in their operations.

Salesforce Administration User Training Community Engagement Non Profit Support

Current

Salesforce Developer

Current

PostNL

Jul 2022 - Present (2 years 10 months)

Developed both programmatic and declarative customizations in an Agile/Scrum team. Built complex solutions including SOQL, Apex, Visualforce, and LWC, and resolved pipeline issues.

SOQL Apex Visualforce LWC Agile Scrum Jenkins GitHub Bitbucket

Salesforce Developer

PostNL

Nov 2021 - Jun 2022 (7 months)

Managed Salesforce Service and Sales Cloud implementations from ideation to go-live. Gathered requirements using Design Thinking techniques and provided hypercare support during the go-live phase. Implemented changes declaratively via deployment pipelines.

Salesforce Service Cloud Salesforce Sales Cloud Design Thinking Scrum Master

Salesforce Consultant

Talent Peaks

Sep 2016 - Oct 2021 (5 years 1 month)

Implemented Salesforce solutions for recruitment and professional service companies in scrum-based projects. Consulted on business strategy and processes, translating requirements into acceptance criteria and guiding users through UAT.

Scrum User Acceptance Testing Business Strategy Salesforce Service Cloud Salesforce Sales Cloud

Education

Degrees, certifications, and relevant coursework

Erasmus University Rotterdam

Master of Science, Human Resource Management

2015 - 2016

Grade: 8.5 (cum laude)

Activities and societies: Guided users through User Acceptance Testing phase and provided trainings.

Implemented Salesforce solutions at recruitment and professional service companies in scrum-based projects. Consulted on and visualized business strategy and processes using techniques like process analysis and journey/persona mapping.