Looking for a job

Anderinna Fox

@anderinnafox

Message

Dedicated customer service and administrative professional with strong communication skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and creativity in a supportive team environment.

I am a dedicated customer service and administrative professional who genuinely enjoys helping people and solving problems with a smile. With experience as a business owner and team collaborator, I bring strong communication skills, attention to detail, and a commitment to making every customer interaction positive and smooth.

Alongside my passion for supporting customers, I’m excited to utilize and grow my creative side by designing thoughtful, on-brand marketing materials using a wide variety of tools. I have owned and operated After Hours Cleaning LLC, where I oversaw daily operations and strategic planning, developed customer engagement strategies, and created marketing materials to enhance customer outreach.

My previous roles, including as a Family Caregiver and Freelance Photographer, have allowed me to manage complex schedules and hone my organizational skills. I am eager to join a team where I can combine my people skills and creativity to make a real difference.

Experience

Work history, roles, and key accomplishments

Owner, President

AfterHours Cleaning LLC

Feb 2019 - Apr 2025 (6 years 2 months)

Owned and operated AfterHours Cleaning LLC, overseeing daily operations and strategic planning. Developed and implemented customer engagement strategies, resulting in increased client satisfaction.

Strategic Planning Customer Engagement Marketing Quality Control Business Operations Customer Satisfaction Brand Identity Service Delivery

Family Caregiver and Freelance Photographer

Freelance

Jan 2015 - Jan 2019 (4 years)

Took a planned career break to focus on family while maintaining and developing professional skills through freelance photography projects. Delivered creative photography services to clients, including client communication, photo editing, demonstrating attention to detail, and customer satisfaction.

Photography Photo Editing Client Communication Scheduling Multitasking Organizational Skills Customer Satisfaction Creative Services

Call Center Operations Member Service Representative I

Navy Federal Credit Union

Feb 2015 - Dec 2015 (10 months)

Delivered exceptional customer service through effective communication and problem-solving skills. Achieved high first-call resolution rates, significantly enhancing member satisfaction.

Customer Service Problem Solving Communication Call Center Operations Training Mentoring Quality Improvement

Office Manager

Miss Betty's Little Paws

Mar 2012 - Jan 2015 (2 years 10 months)

Managed daily operations and maintained efficient office procedures. Enhanced customer experience through communication and problem-solving strategies.

Office Management Customer Experience Communication Problem Solving Scheduling Resource Allocation Team Collaboration

Education

Degrees, certifications, and relevant coursework

Lord Fairfax Community College

Coursework, Medical Terminology

2012 - 2012

Completed coursework in Medical Terminology I, focusing on the language of medicine. This study provided a strong foundation in understanding and using medical terms, crucial for effective communication in healthcare settings.

Lord Fairfax Community College

Certification, Medical Administrative Assistant

2012 - 2012

Completed a Medical Administrative Assistant Certification, gaining expertise in medical office procedures and healthcare administration. This program provided comprehensive training in managing patient records, scheduling appointments, and handling medical billing.

Dowell J. Howard

High School Equivalency Diploma, General Studies

2009 - 2009

Obtained a High School Equivalency Diploma, demonstrating foundational knowledge across various subjects. This credential equipped me with essential academic skills for further education and professional development.