Looking for a job

Breanna Egan

@breannaegan

Message

Highly versatile professional with extensive management and customer service experience.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly versatile professional with a proven track record in management, administrative support, billing, and customer service. My experience spans various roles where I have successfully managed teams, handled client relations, and created marketing materials. I pride myself on my ability to maintain positive relationships with clients and support my team effectively.

Throughout my career, I have utilized CRM systems and social media management to enhance business operations. My proficiency in Microsoft Office and Google Suite applications has allowed me to create detailed reports and marketing materials that drive engagement and growth. I am passionate about fostering a collaborative work environment and ensuring that all tasks are completed with attention to detail.

Experience

Work history, roles, and key accomplishments

Manager

Arrowhead Pooper Scoopers

Apr 2023 - Oct 2024 (1 year 6 months)

Managed technician schedules, disciplinary actions, and time off requests while supporting technicians with any problems. Assigned and ordered technician routes, handled past due payments, and responded to charge disputes.

Scheduling Dispute Resolution Social Media Management Marketing Microsoft Word Interviewing Supply Chain Management

Office Assistant

Arrowhead Pooper Scoopers

Jul 2022 - Apr 2023 (9 months)

Assisted clients with billing and account issues via calls, emails, and texts, maintaining positive relationships. Utilized CRM systems like Jobber and SweepAndGo daily to keep account notes updated and sign up new leads.

CRM Systems Lead Management Social Media Management Scheduling Data Entry Customer Service Communication Problem Solving

Listing Manager

The AZ Performance Plus Team

Oct 2021 - Jul 2022 (9 months)

Created real estate documents and prepared Listing Folders for agents, entering property data into the MLS. Wrote and edited MLS descriptions, ordered photos and signs, and coordinated with vendors for repairs.

MLS Data Entry Marketing Communication Vendor Management PowerPoint

Manager

Airbnb Property Management

Sep 2020 - Feb 2022 (1 year 5 months)

Created and managed rental listings on Airbnb, handling all inquiries and scheduling bookings. Served as the main point of contact for guests, ensuring excellent customer service and enforcing house rules.

Customer Service Payment Processing Communication Problem Solving

Administrative Assistant & HOA Liaison

PPG Property Management

Sep 2018 - Apr 2021 (2 years 7 months)

Assisted homeowners, tenants, and vendors via calls, emails, and voicemails, maintaining records in Appfolio CRM. Dispatched and coordinated maintenance repairs, issued legal notices, and processed HOA violations.

Administrative Support HOA Liaison Google Calendar Communication

Office Administrator

Alpha Community Management

Jan 2017 - Nov 2017 (10 months)

Created marketing materials, researched potential clients, and managed company and client websites. Maintained social media accounts and managed online reviews across multiple platforms.

Marketing Social Media Management Microsoft Office Event Coordination Payment Processing Communication

Receptionist

Alpha Community Management

Jul 2015 - Jan 2017 (1 year 6 months)

Managed incoming calls from homeowners, transferring to appropriate managers and assisting directly when possible. Collected payments from walk-in clients and handled mail sorting and distribution.

Incoming Call Management Customer Service Communication Problem Solving Data Entry Administrative Support

Call Center Agent

PetSmart Corporate

Oct 2014 - Jul 2015 (9 months)

Provided accurate information and excellent customer service to callers, creating reservations for PetSmart hotels and salons. Processed online reservations and entered data into PetSmart's software.

Customer Service Call Center Operations Data Entry Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Glendale Community College

Associate of Business, Business

Completed 91 credit hours towards an Associate's Degree in Business. Coursework included computer program utilization and Microsoft Office programs.

Arizona School of Real Estate & Business

License, Real Estate

Obtained a Real Estate License from the Arizona School of Real Estate & Business. This credential supports professional work in the real estate sector.