Open to opportunities

Anaya Henry

@anayahenry

Message

I accelerate client onboarding through implementation, training, and AI-powered CRM automation.

United States

Message

What I'm looking for

I'm looking to lead client onboarding, implementation, and enablement work where I can improve Time-to-Value, build scalable CRM and AI workflows, and strengthen customer adoption and retention.

At Starlight Systems, I manage 15 concurrent client onboarding and implementation projects, guiding account setup, product enablement, custom walkthroughs, and interactive demos through successful launch. My approach accelerated Time-to-Value and increased client ROI by 13.5% within 30 days.

I also build AI workflows and CRM pipelines with ChatGPT, Claude, Gemini, and n8n to reduce manual follow-up and keep client communication consistent. At Nordstrom, I support high-volume operations, reconcile shipment lists against SAP receipts, and helped manage processing workflows for more than 250,000 units during annual peak events.

Experience

Work history, roles, and key accomplishments

Current

Project Lead / Onboarding Specialist

Current

Starlight Systems

Jun 2023 - Present (3 years 3 months)

Managed 15 concurrent onboarding and implementation projects, accelerating client Time-to-Value and boosting client ROI by 13.5% in 30 days. Built automated AI workflows and CRM pipelines using ChatGPT, Claude, Gemini, and n8n to streamline client communication.

Project Management Customer Onboarding Implementation Planning AI Workflows ChatGpt Claude Gemini N8n CRM Systems Time To Value

Education

Degrees, certifications, and relevant coursework

University of California, Riverside

Bachelor of Science, Business Administration

Grade: 3.5

Pursued a Bachelor of Science in Business Administration with a GPA of 3.5, including coursework in business operations, customer experience management, strategic communication, and data analysis.