At Recura AI (PatientNow), I lead customer onboarding from kickoff through go-live, covering account setup, system configuration, and third-party integrations. I partner with Engineering to troubleshoot issues and resolve integration challenges.
I also manage implementation timelines and discovery sessions to map customer workflows and optimize AI configurations. I design and deliver training resources to support platform adoption and AI performance.
At Forward Air Corporation, I led a Northeast team of Account Managers serving freight forwarders, airlines, and 3PL accounts. I worked with Sales and Operations on tailored solutions and supported strategic account relationships, satisfaction, and retention.
Earlier, I designed standard operating procedures at Flexport, Inc. and partnered with Operations and Engineering on escalations. At Chekout Services, Inc., I built and led the Customer Success team and implemented HubSpot CRM; my other roles included project management and account management.
