Open to opportunities

Migo David

@migodavid

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Experienced customer service specialist with a focus on business management.

Philippines

Message

What I'm looking for

I am seeking a role that allows me to utilize my customer service and marketing skills in a supportive and growth-oriented environment.

I am a highly skilled individual with years of experience in Business and Marketing Management. My journey began with a Bachelor of Arts in Communications from the University of Baguio, where I developed a solid foundation in customer relations and marketing strategies. I have worked in various roles, including as a Customer Sales Representative and Marketing Team Lead, where I successfully oversaw and created project plans to deliver impactful marketing campaigns.

Throughout my career, I have honed my skills in customer service, management, and market research. My recent experience as a Customer Service Associate at Pacificall Philippines has further enhanced my ability to assist consumers effectively. I am committed, focused, and resilient, always striving to provide exceptional service and support to clients. I am now looking to further my career in the BPO industry, leveraging my skills and experiences to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Flix Handyman | MagaHire

Jan 2024 - Present (1 year 6 months)

Performed administrative work and provided customer service for a handyman company based in New York. Managed inquiries, scheduled appointments, and supported daily operations.

Administrative Support Customer Service Scheduling Virtual Assistance Communication Data Entry Office Administration

Customer Service Associate

Pacificall Philippines

Jan 2023 - Present (2 years 6 months)

Assisted consumers with warranty claims through various channels including phone, chat, and email. Provided comprehensive support and resolution for customer inquiries.

Customer Service Technical Support Communication Problem Solving CRM Software Email Support Chat Support

Market Researcher

Dynata

Jan 2017 - Present (8 years 6 months)

Conducted qualitative research surveys for private companies in the United States. Responsible for collecting, analyzing, and finalizing data to provide actionable insights.

Market Research Qualitative Research Data Collection Data Analysis Survey Design Critical Thinking

Marketing Team Lead

Team DC Manila

Jan 2015 - Present (10 years 6 months)

Oversaw and created project plans to deliver marketing campaigns for various businesses and organizations. Led a team to execute marketing strategies, ensuring timely and effective campaign launches.

Marketing Strategy Project Management Team Leadership Campaign Management Digital Marketing Market Research Communication Public Relations

Customer Sales Representative

People Support

Jan 2013 - Present (12 years 6 months)

Tasked with processing student loans for students abroad. Assisted loan applicants from start to finish, ensuring all documentation was accurate and complete.

Loan Processing Customer Service Data Entry Document Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Baguio

Bachelor of Arts, Communications

2012 - 2015

Studied Communications, focusing on various aspects of media and human interaction. Gained foundational knowledge in communication theories and practices.

Far Eastern University

Bachelor of Financial Management, Financial Management

2011 - 2012

Focused on financial principles, market analysis, and business strategies. Developed skills in managing financial resources and making informed economic decisions.

Adamson University

Secondary Education, General Studies

2007 - 2011

Completed secondary education, building a foundation in various academic subjects. Prepared for higher education and developed essential learning skills.