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Michael Saguing

@michaelsaguing

Market Researcher Specialist at DYNATA who analyzed consumer behavior and market trends to identify business opportunities.

Philippines

Message

At DYNATA, I conducted market and customer research, competitor analysis, and online data collection. I analyzed market trends and consumer behavior, then organized research data and prepared reports with actionable insights.

At SAGILITY, I assisted patients and clients with appointment scheduling, inquiries, and billing questions. Earlier, at IBEX, I supported customers through inbound and outbound calls, chat, and email, applying company policies to resolve issues.

Experience

Work history, roles, and key accomplishments

Market Researcher Specialist

Dynata

Jun 2025 - Sep 2026 (1 year 3 months)

Conducted market research, competitor analysis, and customer research. Analyzed market trends and consumer behavior to provide actionable insights, and prepared reports presenting findings clearly.

Market Research Competitive Analysis Customer Research Data Collection Data Analysis Report Preparation Critical Thinking Attention To Detail

Customer Service Representative

Sagility

Dec 2022 - Feb 2023 (2 months)

Assisted patients and clients with scheduling appointments, addressing inquiries, and resolving billing questions. Provided information on services and policies, and escalated complex cases to appropriate departments.

Customer Service Appointment Scheduling Issue Resolution Troubleshooting Communication Skills

Customer Service Representative

IBEX

Nov 2020 - Dec 2021 (1 year 1 month)

Managed inbound and outbound calls, as well as chat and email support, to address customer needs. Resolved inquiries by applying company policies and maintained key performance metrics including call quality and customer satisfaction.

Customer Service Inbound Calls Outbound Calls Live Chat Email Support Problem Solving Performance Metrics