Anastasiia Mohilat

I'm delivering premium multilingual customer advisory at Audi Porsche Poznań Franowo, supporting 70 client interactions weekly across in-person, phone, and email channels. I earned a 100% result in the dealership's mystery-shopper service evaluation.

I support five sales representatives with documentation within a 15-person team, helping free up selling time while maintaining a white-glove client experience. Previously at Audi, I coordinated a 23-vehicle demonstration fleet and conducted 4–6 test drives per week with accurate documentation.

At DSC Poznań, I created Instagram and Facebook content that grew followers by 10% and engagement by 20% in two months, managed Mailjet campaigns, and resolved around 15 customer claims daily. I also bring recruitment, onboarding, training, hospitality, and multilingual communication experience in Ukrainian, Russian, Polish, and English.