Open to opportunities

Iwona Białek

@iwonabialek

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Experienced customer service professional with a focus on relationship building.

Poland

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What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities.

As a dedicated customer service professional, I have enhanced customer experiences in the educational services sector.
In my role at Your Personal AI as a Data Annotator, I apply my expertise in text labeling and sentiment analysis to support AI and machine learning projects.

Previously, I gained valuable experience in the tourism industry, building strong client relationships and providing personalized travel solutions.
My background in tourism and sociology enables me to offer effective advice and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator

Current

Your Personal AI

Dec 2023 - Present (1 year 5 months)

Providing high-quality data annotation for AI and machine learning projects, specializing in text labeling, sentiment analysis, and NLP tasks.

Data Annotation NLP Machine Learning Quality Assurance

Sales Specialist

Centrum Edukacji uSpeak

Nov 2019 - Apr 2024 (4 years 5 months)

Active sales of the language school's offerings, achieving annual revenue growth. Planning and implementing the company's sales strategy and organizing promotional events.

Sales Strategy Customer Service Event Planning Marketing Communication

Recruitment Specialist

Randstad Polska

Oct 2016 - Feb 2017 (4 months)

Conducting phone screenings and assisting with all recruitment processes while managing office functions and reporting to clients.

Recruitment Office Management Communication

Travel Sales Consultant

Wakacje Non Stop Sp. z o.o.

Apr 2015 - Apr 2016 (11 months)

Selling travel offers through social media channels and directly. Coordinating order fulfillment and handling customer complaints.

Sales Social Media Marketing order fulfillment Complaint Handling

Recruitment Specialist

D.L.S.I. Sp. z o.o.

Jan 2012 - Jan 2014 (2 years)

Assisting with recruitment processes, preparing legal documentation for employment in France, and supervising employee departures.

Recruitment Legal Documentation Employee Supervision Communication

Tour Leader

Ecco Holiday

Jun 2006 - Oct 2011 (5 years 4 months)

Providing comprehensive customer service and ensuring the proper course of tours in various countries.

Customer Service Tour Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Górnośląska Wyższa Szkoła Handlowa

Master's Degree, Tourism

2006 - 2008

Activities and societies: Creating customized travel offers and building strong relationships with clients to ensure a seamless booking process.

Master in Tourism, focusing on travel sales consultancy and providing expert travel advice to individuals and groups, assisting in the selection of destinations, accommodations, and experiences that best suit their preferences and needs.

Université Paul Valéry Montpellier

Consultant, Travel Sales

2006 - 2006

Activities and societies: Creating customized travel offers and ensuring a high standard of service.

Travel Sales Consultant, providing expert travel advice and assisting clients in selecting suitable travel options.

PŚ

Politechnika Śląska

Bachelor's Degree, Sociology

2002 - 2005

Activities and societies: Sales and client relations, upselling relevant travel services to enhance the overall client experience.

Bachelor's Degree in Sociology, focusing on designing and preparing tailored travel packages, ensuring competitive offers aligned with clients' budgets and interests.